Apprentice Service Desk Analyst

at  Bespak

HOLMES CHAPEL IS A BEAUTIFUL VILLAGE IN CHESHIRE WITH EXCELLENT TRANSPORT LINKS VIA ITS RAILWAY STATION ON THE CREWE-MANCHESTER LINE. THE VILLAGE HAS A POPULATION OF NEARLY 7,000 AND OFFERS VARIOUS AMENITIES, INCLUDING SUPERMARKETS, SHOPS, RESTAURANTS, SCHOOLS, AND A GP PRACTICE.

As an ethical employer we align our BZero sustainability initiative to the SBTI certification which means we are on a road to carbon reduction targeting net zero and are proud to be ISO certified in 14001, 45001 and 13485.

A FULL JOB DESCRIPTION CAN BE DOWNLOADED ON THE APPLICATION SCREEN.

Our core values are, Customer Focussed, Respectful, Collaborative, and Agile, these are woven into the fabric of our business and the values we measure ourselves by.
We are flexible. We understand that there is a life outside of work, so we aim to support you in attaining a happy work/life balance. To cater for employees’ individual circumstances, and where possible, we agree flexible working arrangements.
We value our inclusivity as we believe diversity should be embraced and celebrated. We live and work by these values and that’s what makes our company a great place to work.
We are proud to be a Disability Confident employer. We will support you throughout the recruitment process with any adjustments you require therefore please contact the Recruitment Team if you require support.
By applying to this role, you are giving consent to Bespak Limited to process your personal data for employment/recruitment purposes only. All personal and sensitive data processed to Bespak is protected under GDPR regulations. To find out more about our privacy policy please visit our website or contact the local HR team.
Strictly No Agencies - Our in-house recruitment team manage all our vacancies.

Apprentice Service Desk Analyst, beneficial skills and qualities:

• Approachable, friendly, and polite manner.
• A passion for technology and developing your skills in the area of IT.
• Good planning, organisational, and time management skills.
• Maths and English levels required for the apprenticeship

Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive are 25 days leave plus bank holidays, a generous 10% pension contribution, and medical / dental / health / life assurance.
This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting/learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on to work within our IT department in roles such as Service Desk Analyst, Incident Management Analyst & Applications Support Analyst.
We are flexible, so can tailor our apprenticeship program to offer either a Level 3 or degree apprenticeship, depending on the successful candidate’s qualifications and career goals.
Level 3 Advanced IT Apprenticeship which requires 5 GCSE or equivalent passes at grades 9-4 including English and Maths.
Level 6 IT Degree Apprenticeship which requires a Level 3 IT qualification or 3-A level passes preferably in STEM subjects.

As an Apprentice Service Desk Analyst, your duties will include:

• Greeting members of staff who come to IT to understand their requests.
• Track IT assets throughout their lifecycle.
• Provide IT support for all on-site employees.
• Support staff desk monitors, laptops, printers, and meeting room equipment.
• Develop good working relationships with, colleagues, and suppliers.
• Liaise with suppliers to look at costs and purchase and configure software/hardware.

Apprentice Service Desk Analyst, beneficial skills and qualities:

• Approachable, friendly, and polite manner.
• A passion for technology and developing your skills in the area of IT.
• Good planning, organisational, and time management skills.
• Maths and English levels required for the apprenticeship.

Apprentice Service Desk Analyst, Benefits:
25 days holiday + bank holidays + Buy/Sell Scheme | A generous employer pension contribution | Private medical insurance | Private dental Insurance | Permanent Health Insurance | Group life assurance | Free will writing service | Active well-being programme | Recognition awards |