Apprentice Service Desk Analyst

at  Node4

WHY CHOOSE THIS APPRENTICESHIP?

• Earn while you learn with a structured training program
• Gain real-world experience in a fast-paced IT environment
• Work for a respected and growing IT solutions provider
• Be part of a company that invests in your development and long-term career progression
• Multiple apprenticeship roles available, giving you more chances to secure a position
  If you’re eager to start a rewarding career in IT with the right support and training, apply today and take your first step toward a successful future.

ESSENTIAL CRITERIA AND EXPERIENCE:

• Able to evidence excellent customer service skills.
• Possess a passion for IT and keen to progress.
• GCSE English and Maths Grade 4 or above.
• A desire to complete the apprenticeship entirely.
• Must be able to travel to Derby periodically for training.

TRAINING AND QUALIFICATION:

• Information Communication Technician Level 3 Certificate awarded by the BCS
• Training in Cisco systems
• All training is delivered face-to-face by Althaus Digital

DESIRED SKILLS AND PERSONAL QUALITIES:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

KICKSTART YOUR IT CAREER WITH A LEADING APPRENTICESHIP OPPORTUNITY – MULTIPLE ROLES AVAILABLE

Are you looking to break into the IT industry with hands-on experience and professional training? A well-established national IT solutions company in Derby is offering multiple apprenticeship opportunities for motivated individuals ready to learn, grow, and build a successful career in IT.

ROLES AND RESPONSIBILITIES:

As an Apprentice Service Desk Analyst you, will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients.
You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills.

Typical duties will include:

• Provide the client facing interface for all support queries.
• Co-ordinate all support queries and requests.
• Maintain knowledge base for all encountered issues.
• Update clients on all stages of support calls, from logging, research, action plan, escalation to resolution.
• Publish client facing technical information such as best practice guides, FAQ’s, etc.
• Provide reports and statistical analysis on issues reported and resolved for use by account management teams and technical teams.
• Provide a feedback loop to delivery and consulting teams for issues arising during project deployment
• Providing a point of contact and administration for in-house IT systems.
• Working to daily targets based around support queries.
• Ad hoc duties are required.