Apprentice Technician - Level 1, Mercedes-Benz Kitchener-Waterloo

at  MercedesBenz KitchenerWaterloo

Mercedes-Benz Kitchener Waterloo is looking for an Apprentice Service Technician!
Our Apprentices are responsible for working closely with the rest of the service team to learn and execute on activities as assigned by the Service Manager or other Service Technicians. Apprentices should be motivated to learn and be open to feedback.

• Diagnoses and performs work as outlined on repair order under the supervision of a Licensed Technician with efficiency and accuracy, in accordance with dealership, factory and warranty policies and procedures.
• Discusses any problems related to the repair with Their supervising Technician or Service Manager.
• Communicates with Parts Department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Informs the Service Advisor of any additional repairs needed or advised.
• Documents all work performed and recommended on the repair order.
• Reviews all repairs with a Supervising Technician.
• Road tests vehicles after repairs are completed, to ensure that the repairs have been properly done, and that the repair answers the concerns as stated on the work order.
• Greets customers when in service bay ensuring optimum customer service and explaining the “Why’s?” and “How’s?” of the problem.
• Understands and keeps abreast of manufacturer technical bulletins and vehicle regulations.
• Ensures that customer cars are kept clean. Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Performs basic equipment Maintenance and maintenance records.
• Attends all training courses as requested by Service Manager.
• Shuttles vehicles into and out of service area.
• Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
• Maintains customer and company confidence by keeping information confidential and secure.
• Maintains a positive working relationship with team members and management in a team environment.
• Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.