Apprentice Underwriting Assistant

at  Benefact Group

Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job ref: 202846 / 202847 / 202848 / 202849

KNOWLEDGE, SKILLS AND EXPERIENCE

• Candidates must be over 18 and above
• Have minimum of grade C (4) in Maths and English at GCSE
• Proven Customer Service experience
• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet SLAs
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
• Strong Microsoft Word, Excel, and PowerPoint experience
• The ability to communicate effectively with internal and external contacts at all levels
• Attention to detail
• The ability to remain calm under pressure
• Pro-active and enthusiastic
• Excellent numeracy skills

ABOUT US

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

ABOUT THE ROLE

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for four Apprentice Underwriting Assistants to join our Gloucester office.
As Apprentice Underwriting Assistant you will contribute to defined service delivery by acting as part of a processing and administration team whilst developing the skills to become a fully-fledged Underwriter.
The successful candidate will have a permanent role in the business and will study towards their CERT CII qualification through our Apprenticeship training provider. Alongside this study, they will deliver structured learning and development in key knowledge, skills, and behaviours via dedicated trainers, mentors and coaches.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

KEY RESPONSIBILITIES

• Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
• Act as a triage service for new business ensuring the case is referred to the correct team member
• Process/underwrite midterm adjustments and renewals for existing business
• Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first-time approach
• Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team and track output
• Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy
• Produce as requested timetabled and ad-hoc MI for the team and wider business
• Where relevant receive referrals from broker and contact brokers and/or business partners by telephone to expedite issues