Apprenticeship - Customer Assistant - Leek St Edward Street

at  Leek Building Society

Location: Leek St Edward Street
Employment type: 2 Year Fixed Term Contract
Salary: £17,500
Working hours: 35 hours per week
Monday-Friday 08:30-16:30
Saturdays 08:45-12:15 to a rota
Reports to: Branch Manager

QUALIFICATIONS & KNOWLEDGE

• Good level of numeracy and literacy

EXPERIENCE

• Experience of working in a customer service environment
• Experience of contributing effectively working as part of a team

SKILLS & ABILITIES

• Excellent customer service skills are essential for this role
• Ability to work as part of a team
• Ability to identify customer needs
• Ability to work on own initiative, demonstrate a can-do approach and be willing to learn
• Ability to competently use the basic functions on Microsoft Word and Excel

OTHER REQUIREMENTS

• Although a base branch will be allocated, and this will be the usual place of work, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time.
• Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required.
• A Basic DBS check will be undertaken upon an offer of employment.

JOB PURPOSE & SCOPE

To build relationships with existing and new customers, promoting the Societys products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.