APS 4 - CCS Lighthouse Support Officer

at  Federal Court of Australia

POSITION OVERVIEW

The Lighthouse Support Team will be comprised of Lighthouse Support Officers and a Lighthouse Support Team Leader and will be overseen by the CCS Executive Officer.
The Lighthouse Support Team will facilitate parties completing the Family DOORS Triage risk screen, including by creating and distributing risk screens to parties, providing reminders, and reviewing the online application. The Team will also support the Lighthouse Triage Counsellors, by providing administrative, scheduling and referral support and act as the conduit of information flow between CCS, and parties.
The Lighthouse Support Officer will be responsible for coordinating and providing support to parties for the risk screen and triage processes, coordinating client meetings and for maintaining communication with clients, registrars, triage counsellors and internal and external stakeholders in relation to Lighthouse events and corresponding processes/requirements to ensure the smooth running of the case management pathway.

The key responsibilities and duties of the Lighthouse Support Officer include:

• Generating and distributing risk screens, providing reminders, reviewing responses, and managing the application dashboard.
• Coordinating meetings for the Lighthouse Triage Counsellors including scheduling appointments considering the Counsellors’ availability, safety planning, arranging interpreter services and making childcare bookings with CCS where required.
• Communicating with parties and/or their professional support network to facilitate completion of risk screens, attendance at the Lighthouse Triage Counsellor appointments, and to provide advice and respond to client needs including in the use of the Commonwealth Courts Portal (CCP) and the Lighthouse processes in a professional and sensitive manner.
• Providing administrative support including preparing correspondence and managing the schedule of interviews and engagements in the Court databases.
• Facilitating the transfer of recommendations and referrals of matters to registrar support staff, to enable triage and case management decisions.
• Maintaining accurate information within the Court & CCS IT systems.
• Developing and maintaining relationships with Lighthouse Triage Counsellors, registrars, judge and registrar support staff, registry staff, the legal profession, and parties; and
• Undertaking other CCS administration duties as required.