APS4 Financial and Client Services Support Officer

at  Comcare

OVERVIEW OF THE TEAM

The Claims Management Group (CMG) is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.
The Claims Administration and Income Support team performs financial and client facing services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries.

QUALIFICATIONS AND EXPERIENCE

• Desirable: Experience working in a public sector context.

The Financial and Client Services Support Officer is responsible for contributing to a range of Financial and Client Service functions related to claims management.
The Financial and Client Services Support Officer will undertake the registration of new Claims, Claims Contact Centre, administrative and processing tasks including payment processing within required timeframes and compliant with set procedures and the accurate receipting and recording of records.
The Financial and Client Services Support Officer will contribute to the achievement of key performance indicators for the Financial and Client Services team.