APS5 Assistant Account Manager

at  Comcare

OVERVIEW OF THE TEAM

Eligible national employers in both the private and public sectors can obtain a licence to self-insure their workers’ compensation liabilities under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act). These include employers from industries as diverse as banking, transport, healthcare, construction, insurance, telecommunications and education, representing over half of all employees covered under the SRC Act. Self insurance under the SRC Act provides these employers with a single, national approach to workers’ compensation and injury management for all employees regardless of their location. A list of current licensees is available here.
The Safety, Rehabilitation and Compensation Commission (Commission) is the issuing authority and regulator of self-insurance licences under the SRC Act. Comcare provides administrative support to the Commission.
The Self Insurance Team in Comcare is the primary link between licensees, Comcare and the Commission, and is the subject matter expert in self-insurance under the SRC Act. The Team monitors and reports on licensee performance to the Commission and supports the implementation of regulatory action on the Commission’s behalf.

DESIRABLE QUALIFICATIONS/EXPERIENCE

• Experience within work, health and safety; workers compensation; rehabilitation and/or regulatory environment.

The Assistant Account Manager plays a role in supporting the Commission’s management of the self-insurance program. The Assistant Account Manager will provide account management support for the broader Self Insurance Team as well as undertake a range of administrative tasks, including developing, implementing and maintaining operational processes and procedures.
The Assistant Account Manager, with support and oversight from the Senior Account Manager, will have the development opportunity to manage a small portfolio of low risk licensee accounts, and maintain knowledge of the people, operations and performance of each licensee in their portfolio.
The role requires strong communication and relationship management skills, including the ability to liaise effectively with a range of stakeholders, particularly within licensee organisations. The Assistant Account Manager must be able to effectively maintain a productive working relationship with key licensee staff and manage stakeholder and relationship issues while supporting the Commission’s regulatory role.

Each licensee has a unique culture, structure and challenges, and the Assistant Account Manager must be able to effectively analyse performance trends and report accurately to the Commission on each licensee, including recommending regulatory action. Areas of focus can include:

• Workers’ compensation claims
• Injury management and rehabilitation
• Work health and safety
• Financial performance
• Governance and Corporate arrangements including restructures, mergers and acquisitions
• Audit reporting processes
• Significant industry developments.