AR Supervisor

at  US Radiology Specialists

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.
Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

JOB SUMMARY:

Reporting directly to the AR Manager, the AR Supervisor - Denial Management, will lead a team of accounts receivable/denial management specialists efficiently and effectively through the day to day workload of denials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide training to new and existing staff members, including off-shore resources. Use and follow company procedures in training.
• Spot check work to be sure of accuracy, efficiency, and uniformity.
• Re-train staff as often as needed.
• Respond to staff questions in a timely manner ensuring they fully understand how to perform their jobs.
• Ensure staff complete all assigned tasks in a timely manner and that they have the resources to perform their jobs. i.e. access to software. Advise management immediately if they do not.
• Report to manager any non-compliance with staff as observed by you. Provide written documentation of infraction as requested by manager.
• Promote teamwork, remaining available to assist staff as needed.
• Manage time and time off approvals for respective staff based on guidelines and exceptions.
• Monitor AR reports daily, weekly, monthly.
• Maintain set productivity goals as determined by leadership. User productivity tracked daily.
• Utilize denial tickler dashboard for staff assignments.
• Utilize denial tickler dashboard to identify trends and work with staff to determine causes to resolve ongoing claims issues.
• Participate in Denial Management Task Force.
• Guide AR team on effective review of denied and/or unpaid claims.
• Oversee paper correspondence to ensure it is worked timely.
• Review supervisor max actions weekly to ensure worked timely.
• 50% of time spent towards revenue production; 50% of time spent towards management of staff.

OTHER DUTIES:

• Work with other departments as needed, including payments, coding, etc. to develop process improvements and workflow to prevent denials on the front end.
• Collaborate with peers, Directors, Sr. Leadership for guidance and reorganization of workflow to ensure business needs are met.
• Assist with related special projects as required.
• Assume other tasks, duties and responsibilities as assigned
  Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.
  Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law