Architect ITSM and AIOPS solutions

at  UPM

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
We are now looking for an ITSM/ AIOPS Architect to join our team in Helsinki or Tampere, Finland.
Greetings from your future manager
With this role, you have the opportunity to enhance our IT’s operational effectiveness by heading ongoing ITSM and AIOPS improvements. If you’re dynamic, curious, impact-driven, and excited about service management and future technologies, welcome to our new team! Expect challenging but diverse and exciting adventures with us. Adrien Lemiere, Director, IT Service Management Office
What you will do

You will own and direct the design of the ITSM (ServiceNow) and central AIOPS (Artificial Intelligence for IT Operations) products in UPM IT. This new position allows you to shape and develop ITSM and AIOPS further with your experience and enthusiasm. The IT Service Management Office is a new function in UPM IT and is focusing on supporting UPM IT operational effectiveness by developing shift left and AIOPS capabilities, providing well optimized and transparent ITSM products and SIAM services. In this role, you will:

• Act as ITSM solution architect within UPM IT
• Focus on Enterprise level architecture understanding of ITSM solutions (ServiceNow) and central AIOPS
• Working closely with all IT organizations and key suppliers to ensure common alignment and continuously improve the UPM IT operational effectiveness with ITSM solutions and AIOPS
• Define ITSM solutions and AIOPS vision and strategy to support centralized and decentralized IT services
• Develop comprehensive ITSM solutions and central AIOPS roadmaps
• Define the relevant guidelines and policies for the decentralized AIOPS services
• Be in charge of the development of the ITSM and central AIOPS development in collaboration with key partners
• Ensure continuous improvement and development of the ITSM solutions and AIOS central area
• Be a central consultant and advisor for AIOPS and ITSM solutions topics within the organization
• Maintain in collaboration with key suppliers, a unified set of cross-functional tools to achieve optimal service observability

Who you are

• You are experienced in working in corporate function and matrix set-up with IT functions and businesses
• You have great collaboration and influencing skills and you seek continuous feedback for improvement
• You are experienced in the ServiceNow ITSM and AIOPS solutions
• You have a comprehensive experience on the operational and how ITSM solutions, AIOPS and observability tools are used in reality
• You are aware of past and emerging IT technologies for service management and AIOPS, including understanding of portal, automation and AI potential
• You are highly experienced in managing partners providing sourced services
• You have good influencing and communication skills as well as high motivation and sense of accountability
• You are fluent in written and spoken English, other languages are seen as an asset

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our
Rewarding
and our
Ways of working
Additional information
For further information please contact Adrien Lemiere, Director, IT Service Management Office at
adrien.lemiere@upm.com
or tel. +358401677468.
Please apply and attach your CV and Cover Letter by December 15, 2024. Please notice that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period.
For support with submitting your application, please contact the HR Service Center at
careers@upm.com
or tel. +358204146600.
A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM IT is a high-performing, innovative and value-driven community strengthened by IT professionals from suppliers.
IT ensures business continuity and improves productivity by maintaining business-critical IT services. We create value for UPM in joint business and IT digitalization efforts applying new technologies and partner ecosystems. We enable UPM transformation by developing capabilities for the changing business environment.
The success of IT is rooted in the know-how of digitalisation and emerging technologies, and competences such as enterprise architecture design, project and change management, compliance and cybersecurity.
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• Act as ITSM solution architect within UPM IT
• Focus on Enterprise level architecture understanding of ITSM solutions (ServiceNow) and central AIOPS
• Working closely with all IT organizations and key suppliers to ensure common alignment and continuously improve the UPM IT operational effectiveness with ITSM solutions and AIOPS
• Define ITSM solutions and AIOPS vision and strategy to support centralized and decentralized IT services
• Develop comprehensive ITSM solutions and central AIOPS roadmaps
• Define the relevant guidelines and policies for the decentralized AIOPS services
• Be in charge of the development of the ITSM and central AIOPS development in collaboration with key partners
• Ensure continuous improvement and development of the ITSM solutions and AIOS central area
• Be a central consultant and advisor for AIOPS and ITSM solutions topics within the organization
• Maintain in collaboration with key suppliers, a unified set of cross-functional tools to achieve optimal service observabilit