JOB OVERVIEW:

This position works closely with the Manager of Architectural Control to facilitate the review of architectural plans and provide general coordination on architectural submissions. Customer service and attention to detail are the primary focus of this position. We are seeking a reliable, honest, hard-working candidate that is able to work in a fast-paced environment. Candidate needs to be a self-starter and willing to go above and beyond. Being a team player is critical for this position and our company.

SKILLS & QUALIFICATIONS:

• Education/Training: Some college preferred but not required. High school diploma or equivalency required. 1 to 2 to years’ experience in an office environment performing similar tasks preferred (property management and/or architectural review process). 2 years of administrative support (or related field) required.
• Experience/Knowledge/Abilities: Proficient in Microsoft Office (including Word, Excel, and PowerPoint). Excellent communication skills. Strong working knowledge of customer service principles and practices, ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadlines. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.

WHAT WE OFFER:

As a full-time non-exempt associate, you will be eligible for comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $21 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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• Provides five-star customer service at all times by responding to incoming visitors, telephone calls, email and other correspondence in a timely and courteous manner. Acts as intermediary with owners/residents, vendors and staff to assist in prompt response to questions or problems. Follows company policy by returning all calls and emails within 24 business hours.
• Maintains positive work environment by being responsible for ensuring acknowledgements and successes are visible on white boards and shared spaces within the office.
• Consistently tracks the standard operating procedures for review procedures.
• Utilizes electronic filing systems and Connect to maintain accurate resident records. Responsible for information and document management. Ensures that all records are kept in good order.
• Preparing check requests and owner reimbursements and submitting them to Manager for approval.
• Review new home and modification plans, including but not limited to, review of current governing documents with submitted plans and partnering with Manager on proposals for new rules and/or regulations.
• Work in partnership with community declarants and/or community manager on project specific questions and/or issues.
• Provide support to other team members and committee members
• Tracks special projects & initiatives for office and Managers on a frequent basis.
• Other projects as needed and assigned. Provides research and reporting for different special projects.
• Candidate must present a professional appearance for work.