Area Coach

at  Pizza Hut

Summary of Responsibilities
Prioritizes, directs and coordinates the activities of restaurants in His/Her Area, to continually strengthen the Concepts Brand position and maximize its sales and profitability.
Essential Accountabilities (Applies to All Restaurants in His/Her Area)

People (Most Important):

• Management Staffing/ Development: Cover 100% of shifts with MICs capable of executing Running

Great Shifts (RGS) disciplines

• Crew staffing/ Development: Cover 100% of the shifts with adequate staffing & Aces in all key positions
• Succession Plan: Active plan for key positions (GM, AGM, SL, TT)
• Employee Morale: Ensures fair & equal treatment of all employees, follows-up on VOC action plans,

provides good & timely performance evaluations and addresses all employee concerns with urgency

• Management Training: Ensures the management teams are trained and share the responsibilities of:

recruiting new hires, training, coaching & evaluating employees.

• Coaching: Raises the performance of employees through effective coaching skills

Compliance (Applies to All Restaurants in His/Her Area)

• Government Laws: Ensures strict compliance with applicable laws
• Company Policies: Ensures strict compliance with all company policies and addresses all violations with

urgency

Financials (Applies to All Restaurants in His/Her Area)

• Inventory and Labor: Understands the KPIs of Inventory & Labor controls and capable of Controlling

them to expectations

• Follow-Up: Follows up Daily on Sales, COS and COL variances
• Problem Solving: Able to Troubleshot/Correct COS, COL, Ops variances
• Management Training: Ensures the management teams are trained and share the responsibilities of:

ordering products, projections & scheduling, daily key cost awareness/ reaction and PNL analysis.

• Strives to drive year-over-year growth in Sales and Profit

Operations (Applies to All Restaurants in His/Her Area)

• Understands the key disciplines of RGS
• Delivers attentive, hospitable and quick customer service on 100% shifts
• Delivers good Food Quality on 100% shifts
• Provides a clean and sanitary environment for customers on 100% shifts
• Consistently raises the bar in QSC standards

Assets (Applies to All Restaurants in His/Her Area)

• Consistently maintains exterior/ interior grounds & facilities in good shape
• Corrects all asset deficiencies with urgency
• Eliminates any potential for liability with urgency
• Aware of expires of all restaurant leases in Area

Safety (Applies to All Restaurants in His/Her Area)

• Creates an Area culture that makes safety Priority #1
• Strictly enforces Safety Rules and Policies on 100% of the shifts
• Responds to all Safety Concerns with a high degree of Urgency

Availability:

• Open availability
• Minimum 5 day, 50 hour work week
• Available to work anywhere on assigned island(s)
• Need vehicle to tour stores

11-Point Schedule:
- 3 defined shifts: Open-shift (8am - 6pm), Mid-shift (11am - 9pm) &

Closing-shift (10-hrs. ending at closing)

• GMs will work: All Fridays, 2-Saturdays & 2-Closings per Period &

1-Sunday every other Period.

• Each shift is assigned a point value from 1 4

WedThursFriSatSunMonTues
Open1 1 2221 1
Mid 2 3 4332 2
Close2 3 4332 2
Other Functions
Performs other duties as assigned.
Required Skills
Analytical: Able to analyze reports and correct deficient areas effectively
Problem Solving: Able to implement TOSIDPAR and achieve desired results
Organization & Planning: Able to organize priorities, develop & execute plans to achieve desired results
Coaching: Able to develop skills of employees to perform at a higher level
Team Building: Able to stabilize staffing, improve team skills, cover all shifts adequately and build bench
Working Conditions
Minimal hazards. General restaurant and office working conditions. Works 50-hour workweeks and/or as needed. Must be available to work any time and any day

Please refer the Job description for details