Area Individual Reservations Trainee

at  Olav Thon Gruppen

ABOUT THON HOTELS

At Thon Hotels, we are committed to providing exceptional hospitality and unforgettable experiences for our guests. Our core values define who we are:

• Passionately Committed – We go the extra mile to create special moments for our guests.
• Professional Hospitality – We strive to see, hear, and connect with every guest.
• The Power to Please – We take pride in making personal efforts to ensure each stay is the best.
• Innovative – We continuously improve and invest in our hotels to stay ahead.
• Financially Solid – As an international company, we offer reliability and stability.
• Sustainable – We actively contribute to a greener society, holding both local and international green certifications.

We are currently looking for an Area Individual Reservations Trainee to join our dynamic team at the Service & Support Centre.

• Check availability for accommodation based on customer requests.
• Process reservations according to guest requirements and budgets.
• Provide accurate information and answer questions about the reservation process.
• Handle payments and send booking confirmations.
• Resolve any post-stay issues efficiently.
• Promote additional services and packages through up-selling.
• Support customers with booking modifications or cancellations.
• Offer recommendations on local attractions and points of interest.

Our perfect match ️

• Independent & Organized – You can manage tasks efficiently while collaborating with the team.
• Positive & Discreet – You maintain a professional attitude and handle confidential matters with care.
• Detail-Oriented – You take pride in delivering exceptional customer service.
• Strong Communicator – Fluent in English, French, and/or Dutch; additional languages are a plus.
• Experienced – Prior experience in the hotel industry is an advantage.
• Adaptable – You adjust easily to different people and situations.