Area Manager

at  Lesaka Technologies

CUSTOMER

• Ensures that several capabilities i.e., distribution, merchant, stores are integrated to drive customer outcomes.
• Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
• Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
• Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.
• Ensure the effective coordination and implementation of channel migration and adoption plans within the Area to ensure optimal application and utilization of frontline roles Referring matters outside the operational mandate to the team leader.

• Representing EasyPay Financial Services with a high level of integrity and professionalism
• Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant.
• Enable execution of national and Area tactical plans. Oversee the Operations and Sales functions of an Area while delivering superior customer service Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
• Ensure established policies and procedures are followed. Make regular business development calls to solicit new business or improve services to existing clients. Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure.
• Possessing a work ethic that include neatness and punctuality.
  Key Responsibilities