Area Manager

at  MM Food Market LtdLes Aliments MM Lte

WE ARE LOOKING FOR OUR NEXT AREA MANAGER. COULD IT BE YOU?

We are currently recruiting for an Area Manager with previous multi-unit management experience in a corporate system. This position covers Alberta, British Columbia, Northwest Territories, and Yukon. Frequent and extended travel is a requirement. Applicants must currently reside in Calgary, Alberta.
Reporting to the Associate Director, Corporate Store Operations, the Area Manager is responsible for a region comprised of 15-20 M&M Food Market corporate store locations. The person acts as a liaison between Head Office and stores, working alongside Corporate Store Managers to develop the capabilities to deliver results within their stores. This role is accountable for key financial and performance indicators within his/her region. These KPIs include, but are not limited to Sales Budgets, SSSG, EBITDA, Scorecards, CTER audits and Meal Advisor engagement. The Area Manager audits and inspects the stores to ensure adherence to brand standards and develops action plans in partnership with the Corporate Store Manager to improve operational performance.
Need more details? Keep reading…

CUSTOMER EXPERIENCE

• Establish and build a trusting relationship with Corporate Store Managers and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
• Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
• Observe, assess and score the store based on the pre-set brand standard audit.
• Coach Meal Advisors and Store Managers in the moment to educate and inspire a behaviour change.
• Communicate and share brand standards and available resources that assist the Corporate Store manager remedy the gaps.
• Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Corporate Store Manager.
• Coach and train Corporate Store Managers on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
• Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, and past SCR results. Flag any ongoing actions that have not been addressed.
• Lead all areas of new store openings and assist new stores in reaching their business goals.
• Visit stores as required by the stores’ segmentation model.
• Communicate and influence store-level buy-in of corporate marketing plans and programs; initiate where required, local store marketing.

REQUIREMENTS:

• 2-4 years as a multi-unit manager is considered a requirement.
• Experience working with corporate stores and employees is a strong asset.
• Experience in a Franchise system is considered an asset.
• Post-secondary education is preferred.
• Experience in Operations is considered an asset.
• Key Account Management is considered an asset.
• Strong communication and conflict management skills and the ability to influence others are required.
• Ability to meet the physical requirements of the position, which include lifting up to 40 lbs, standing, and walking.
• A valid driver’s license, a good driving record, and a reliable vehicle are required.
  Humble. Hungry. Smart. Does this sound like you?
  Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!