Area Manager - New Zealand

at  Live Nation

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Business Acumen – You understand and can apply general business concepts, using previous experiences and external networks to inform current approach and predict future challenges.
• People Management – Demonstrated ability to select, manage, and lead a team in a growth oriented, fast-paced and changing environment , while leading by an example and effectively working with and through others.
• Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas . Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information among the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s D egree is preferred in a relevant/equivalent field
• Minimum of 5 years’ experience with the Ticketmaster System
• Experience in fast-paced , high-volume environment that is service-oriented
• Proven ability in a leadership capacity , with experience leading/influencing teams
• Advanced knowledge of TM products and applications such as Archtics , Host, TM1, etc.
• Exceptional verbal and written communication and organizational skills , along with advanced presentation skills
• Proficient knowledge of Microsoft Office Suite products and Salesforce
• Demonstrated ability to troubleshoot , and have a solutions-oriented mindset
• Strong project management skills with the ability to adapt and be flexible, as neede

Client Services

• Provide leadership and corporate client support vison to their respective geographic area
• Ensure corporate OKRs are successfully communicated, tracked , and met at all levels of the area teams
• Develop a knowledge base of client business, organization , and objectives to ensure high client satisfaction
• Cultivate successful interdepartmental relationships ensuring growth of area
• Communicate company initiatives including product updates, new features, and functionality to full A rea team
• Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices

People Management

• Evaluate and manage employee efficiencies and performance
• Provide ongoing coaching and leadership to the Area team
• Monitor service levels and provide ongoing feedback to hit established targets
• Continuously optimize client account team assignments, based on performance
• Participate in area budget and staff management (Area time off in lieu and Travel & Entertainment budgets)

Product and System Support

• Remain current with software and new features and how they impact clients
• Able to provide support and best practices to the client for all TM products
• Organize and monitor product and new feature rollouts to regional client base

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties and responsibilities as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s D egree is preferred in a relevant/equivalent field
• Minimum of 5 years’ experience with the Ticketmaster System
• Experience in fast-paced , high-volume environment that is service-oriented
• Proven ability in a leadership capacity , with experience leading/influencing teams
• Advanced knowledge of TM products and applications such as Archtics , Host, TM1, etc.
• Exceptional verbal and written communication and organizational skills , along with advanced presentation skills
• Proficient knowledge of Microsoft Office Suite products and Salesforce
• Demonstrated ability to troubleshoot , and have a solutions-oriented mindset
• Strong project management skills with the ability to adapt and be flexible, as needed