Area Manager, OBGYN Clinic

at  Sutter Health

POSITION OVERVIEW:

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they meet the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.
Jobs that meet the criteria of Area Manager but do not meet the criteria for Area Manager II.

Area Manager II includes meeting 3 of the 5 following criteria:

• multiple physical locations
• 30+ employees
• 10+ providers
• $3MM+ Operating Expense
• Extended hours (open evenings and weekends)

Job Description:

PEOPLE:

• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor’s: Business Administration, Healthcare or related field

TYPICAL EXPERIENCE:

8 years recent relevant experience

SKILLS AND KNOWLEDGE:

Extensive knowledge of healthcare operations in a non-acute setting and how department’s process/workflow impacts other department operations.
A comprehensive knowledge of all applicable State, federal, state licensing and other local regulations as they relate to Outpatient Services is required, including but not limited to Medicare, MediCal, Medicaid, Knox Keene Act and the Starke II Statute.
An background and ability to form relations with physicians and medical directors as well as with nursing, and other key departments.
Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
Ability to build and establish effective working partnership with employees, peers, physicians and/or leaders to achieve business objectives.
Verbal and written communication, and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
Demonstrates a customer service focus in all decisions and actions.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Working knowledge of wage and hour laws.

WEEKEND REQUIREMENTS:

Occasionally

Please refer the Job description for details