Area Operations Manager

at  Castel Resources

Port Harcourt, Rivers, Nigeria -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Nov, 2024Not Specified22 Aug, 20244 year(s) or aboveCustomer Experience,Hospitality Industry,Budgeting,Management Software,Customer Service,Finance,Forecasting,Financial Analysis,Interpersonal Skills,Hospitality Management,Key Performance Indicators,Operations ManagementNoNo
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Description:

JOB SUMMARY

This role requires a strong combination of operational management, financial acumen, and an understanding of consumer behavior, particularly within the fast-paced environments of both hospitality and FMCG sectors.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 4 years

CUSTOMER EXPERIENCE:

  • Ensure a high standard of customer service across all locations, addressing customer feedback and resolving issues promptly.
  • Implement customer satisfaction initiatives and monitor key performance indicators (KPIs) to enhance the guest experience.
  • Develop and maintain relationships with key customers and stakeholders to drive loyalty and repeat business.

REQUIREMENTS:

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
  • Extensive experience (4+ years) in operations management within the hospitality industry, with a proven track record in FMCG and finance.
  • Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple locations simultaneously.
  • Strong problem-solving skills with a proactive approach to operational challenges.
  • Proficient in using business management software and tools.

How To Apply:

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Responsibilities:

This role requires a strong combination of operational management, financial acumen, and an understanding of consumer behavior, particularly within the fast-paced environments of both hospitality and FMCG sectors.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 4 year


REQUIREMENT SUMMARY

Min:4.0Max:9.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Finance

Graduate

Business administration hospitality management or a related field

Proficient

1

Port Harcourt, Nigeria