Area Operations Manager

at  Kier Group

We’re looking for an Area Operations Manager to join our Natural Resources, Nuclear and Networks team
Location: Norwich/ Ipswich
Hours: 45 hours per week – some flexibility on hours available if desired, just let us know when you speak to us

WHAT WILL YOU BE RESPONSIBLE FOR?

Integrated Metering Alliance (IMA) consists of Kier, Anglian Water and Clancy, who are the team that provides new and replacement meters, water saving initiatives and develops new ways to better service customers.
As an Area Operations Manager, you’ll play a pivotal role on the IMA Alliance, managing front line managers and supporting operational teams to deliver exceptional metering services across the region. You’ll drive operational best practices, ensure top-quality service delivery, and play a key part in advancing health & safety, customer service and operational efficiency.

Your day to day will include:

• Develop and oversee comprehensive health and safety plans for all field operations, maintaining a zero AFR and zero utility strike target
• Lead monthly health and safety reviews and support behavioural safety initiatives, ensuring compliance with POSWSH and Water Regulations
• Champion a customer-centric approach, aiming for 10% customer satisfication by ensuring timely, considerate communication during all operations
• Work to minimise community disruption during activities and keep customers informed throughout all phases of work
• Lead resource planning to ensure the right teams are in place at the right time, reducing absences and ensuring up-to-date training and competency checks

This role of Area Operations Manager is great for you if you hold:

• Demonstrable experience in managing large-scale operational teams and delivering on KPI’s within utilities, construction, or a similar industry
• Background in health and safety planning, with experience of leading safety initiatives
• Excellent stakeholder and cost management skills
• Full driving licenc