Area Services Manager

at  Camphill Communities

AREA SERVICES MANAGER

Camphill Communities of Ireland are seeking a Area Services Manager. This is an exciting opportunity for someone who is looking for a new challenge.
The purpose of this post is to take governance and oversight management responsibility for Designated Residential Services, Day Services and Supported Living services, in supporting best practice in the delivery of high-quality person-centered services and supports in line with legislation and Camphill Community of Ireland policies, ethos and values.
This job description describes the roles and responsibilities as currently envisaged. These may change over time in the light of changing circumstances or developments within the national disability sector programme. The post holder has responsibility for the daily management of all aspects of operational delivery of the residential services for the designated centres.
The post holder and will ensure the provision of high quality, responsive and sustainable services in accordance with HIQA regulations and relevant legislation (including Safeguarding of vulnerable adults 2014 and Trust in Care 2005).
The individual will have responsibility for the management of relationships with key stakeholders; these relationships will be managed in close collaboration with the Head of Services.
The post holder will identify and implement an integrated approach to service delivery across the Group’s suite of services in their network area.
1 Span of Control
Camphill Communities of Ireland operates a residential and day service in 15 centres, in which approx. 250 residents and day-attendees live and take part in day activities, delivered by a workforce of approx. 500 persons comprised of employees and voluntary co-workers.
The post holder will be required to work as part of the National Operations Team with indirect reporting to the Senior Management Team. This post will require close working relations with assigned communities in supporting, monitoring, and overseeing the management of each Community.
2 Responsibilities
The Area Services Manager will:
Ensure that the service delivered meets the identified needs and wishes of the people that we support, allowing for active participation and engagement, including the management and analysis of complaints.
Actively promote a culture of continuous improvement where shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity. This will be achieved through working in collaboration with colleagues across Group.
Lead and direct operational staff within services to ensure that robust people management principles are embedded so as to foster a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team’s progress in meeting its performance objectives working closely with the Head of Services.
Ensure that quality and safety is at the forefront of service provision and the services delivered across the services adhere to internal and external quality and registration standards. This will be measured through participation compliance with all relevant service evaluation mechanisms applicable within services arrangements and external regulatory bodies. This will be achieved through close working with colleagues from the Quality and Governance division.

3 Duties

• Be responsible for the entirety of the management and performance of assigned communities and services in line with good professional practice and subject to agreed policy directives and priorities.
• Provide professional leadership in the delivery of high-quality person centred services.
• Carry out unannounced visits to the communities.
• Complete KPI’s and reports on compliance with the National Quality Improvement Plan for each community or service.
• Proactively support quality improvement initiatives within assigned communities.
• Proactively promote good practice in respect of Safeguarding of all persons with a disability being supported in our communities and services.
• Support the implementation of a change agenda as set out through the Board and Head of Services and Senior management team.
• Support good communication between all stakeholders at both local and national level.
• Take national lead in agreed areas of work.
• Monitor the budgets and the key performance indicators for assigned communities.
• Develop good working relationships with the senior management team, the local management teams, and persons that we support.
• Plan and effectively prioritise competing demands.
• Ensure the implementation of current and evolving legislation, policies and procedures, guidelines and protocols.
• Ensure anti-discriminatory practice and cultural competence, at individual and service levels.
• Facilitate clear channels of communication to relevant management structures in relation to safeguarding issues.
• Provide professional leadership at meetings, committees and/or other fora as required in relation to all aspects of service delivery.
• Chair and participate in case conferences/investigations with the appropriate staff when the need arises.
• To proactively promote ongoing learning and development particularly relating to culture and practice to support best practice in all areas of service delivery.
• High degree of flexibility required for this post.

4 Management

The Area Services Manager will:

• Contribute and support the organisations key priorities as identified through the Head of Services and Senior Management Team including annual budget development and oversight.
• Report and advise on resources required for each community.
• Oversee the implementation of appropriate induction and probationary systems.
• Oversee the implementation of an appropriate performance management system for the delivery of a high-quality services.
• Keep updated on current and impending legislation and the perceived impact on practice.
• Keep abreast of developments in national policies and strategies and international best practice.
• Keep up to date with national and organisational developments within the Irish Health Service.
• Ensure service delivery corresponds to best national and international practice.
• Ensure service complies with relevant HR and other policies, procedures and guidelines.
• Participate in and contribute to service planning and development.
• Provide service delivery reports as required.
• Ensure that there are appropriate systems in place to gather relevant information.
• Ensure compliance with a high standard of documentation, including individual files in accordance with local guidelines and the Freedom of Information (FOI) Act.
• Oversee and manage data confidentiality, in line with policy and GDPR.

DETAILS OF THE ROLE:

Salary Scale: €62,508 plus €2,000 on call allowance
Location: Leinster
Duration: Fulltime 40 hours – Fixed term 6 months
Closing date: 5pm on Friday 11th October 2024

3 Duties

• Be responsible for the entirety of the management and performance of assigned communities and services in line with good professional practice and subject to agreed policy directives and priorities.
• Provide professional leadership in the delivery of high-quality person centred services.
• Carry out unannounced visits to the communities.
• Complete KPI’s and reports on compliance with the National Quality Improvement Plan for each community or service.
• Proactively support quality improvement initiatives within assigned communities.
• Proactively promote good practice in respect of Safeguarding of all persons with a disability being supported in our communities and services.
• Support the implementation of a change agenda as set out through the Board and Head of Services and Senior management team.
• Support good communication between all stakeholders at both local and national level.
• Take national lead in agreed areas of work.
• Monitor the budgets and the key performance indicators for assigned communities.
• Develop good working relationships with the senior management team, the local management teams, and persons that we support.
• Plan and effectively prioritise competing demands.
• Ensure the implementation of current and evolving legislation, policies and procedures, guidelines and protocols.
• Ensure anti-discriminatory practice and cultural competence, at individual and service levels.
• Facilitate clear channels of communication to relevant management structures in relation to safeguarding issues.
• Provide professional leadership at meetings, committees and/or other fora as required in relation to all aspects of service delivery.
• Chair and participate in case conferences/investigations with the appropriate staff when the need arises.
• To proactively promote ongoing learning and development particularly relating to culture and practice to support best practice in all areas of service delivery.
• High degree of flexibility required for this post