Area Support Manager, Okanagan BC

at  123Dentist

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.
Whether you’re entering the job market or you’re an experienced practitioner, we welcome your interest! Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.
By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they’re best at – being a dentist!
We are recruiting for an experienced full time Area Support Manager to join our operations team. This role will provide support to several dental clinics within Okanagan, Kelowna/Vernon regions. Travel between various locations will be required for this role.

EDUCATION, CREDENTIALS, QUALIFICATIONS:

• 1-5 years in dental operations management
• Financial and marketing knowledge within the dental industry and demonstrated ability to increase sales and grow the dental practice(s)

REQUIRED SKILLS & ABILITIES

• Exceptional relationship management skills to build bridges and eliminate any gaps between partner dentists and clinical staff
• Strong written and oral communications skills with ability to clearly articulate strategies, plans, and processes in order to ensure everyone is on the same page
• Demonstrated ability to excel within a face-pace, diverse organizational environment and ability to manage multiple priorities and tasks simultaneously
• Ability to travel between various locations
• Highly proficient in MS Office (Excel, Word, and Outlook, in particular) and usage of computer
• General understanding of basic bookkeeping and accounting journal entries
• Attention to detail with a high degree of accuracy, speed and the ability to multi-task
• Must be comfortable in a fast paced and deadline-driven environment
• Organized and self-driven; can work well independently and as part of a team with strong communication skills.

• Accountable for all aspects of practice operations, including but not limited to achieving revenue and profit targets, accounts receivable management, conducting monthly reviews / audits and overseeing office expenditure
• Oversee and ensure all expenses, including use of OT, procurement hiring, and all other costs/expenses are aligned with 123Dentist policy (i.e. Proper documentation, approval from director/managing dentist, etc.)
• Reports to Director of Operations, through weekly touchpoints to provide information, details and summaries of practice operations, as well as receive feedback and coaching to help meet weekly and monthly targets
• Ensure that all ordering of supplies are necessary items for operations
• Ensure all daily batches and deposits are accurate and submitted daily
• Audit patient scheduling system and process to ensure maximum productive scheduling and proper insurance linking
• Manage customer service delivery through setting appropriate goals, targets and overall expectations for the practice team
• Maintain regular, productive communication with all managing dentists, associate dentists, specialists and office managers
• Work with Regional Manager for all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce 123Dentist culture and a working team harmony
• Work with the Talent Acquisition to support recruitment and retention of clinical and administrative staff
• Any other duties as assigned by your leader or Executive
• Work closely with the Regional Manager to cultivate 123Dentist culture in the practice