Area Support Shop Manager

at  Oxfam GB

ABOUT OUR OXFAM SHOPS

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
Join Our Vibrant Retail Team and Make a Difference!
At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to
our mission. Our shops play a crucial role in raising funds and increasing public awareness of our
impactful work, guided by values of empowerment, accountability, and inclusiveness.

HOW TO APPLY

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skill

TEAM PURPOSE:

Join our dynamic team with the purpose of maximising income through retail sales, adhering to the
retail strategy and embracing growth opportunities. As a member of this team, you’ll contribute to
the heart of the charity and community, guided by values of empowerment, accountability, and
inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.

JOB PURPOSE:

As a key member of the area team, your role is to coordinate and provide operational support to our
shops within a defined geographical area. Covering short-term shop manager absences, you’ll ensure
uninterrupted trading and maximise income generation. No two days are the same – expect variety
and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.

KEY RESPONSIBILITIES:

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Qualifications:

• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills

Join us in making a positive impact on communities and showcasing our values in action