Arena (Food Server) Manager

at  Medieval Times Dinner Tournament

Medieval Times Dinner & Tournament is North Americas leading dinner attraction. Medieval Times employs over 2,000 enthusiastic, team members throughout North America and Canada. Medieval Times is an exciting entertainment & dining experience with 10 locations entertaining millions of visitors each year.We are looking for an Arena (Food Server) Manager to join our team in Toronto.

POSITION OVERVIEW:

The Arena Manager has authority for overseeing activities related to area of the building called the Arena; where guests are seated, dinner is served, and the show takes place.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Interviews and makes recommendations for hiring decisions for all Arena Team Members (Food Servers)
Manages each employees training including, but not limited to, his or her understanding of their role in the show, castle policies and castle regulations
Schedules the Arena Team Members for each show according to the size and type of show, per Medieval Times staffing models
Manages scheduling and timekeeping procedures as established by GM
Insures that Arena Team Members are in place, on time, in place, in costume and in character as required
Maintains awareness of the appearance of the arena and makes corrections as needed
Insures Arena Team Members interact with the guests in character
Oversees arena set-up
Oversees seating arrangements
Ensures proper food service sequence is followed
Provides regular, timely, and continued performance feedback through coaching and development
Monitors labor costs and controls
Monitors all safety policies to insure compliance
Reports and investigates all accidents in a timely manner
Supports operations by handling customer problems and complaints as required
Assists with special functions, shows, groups and/or individual guests as required
Assists late arriving guests with seating
Performs other duties, as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Managerial skills ability to lead, coach and develop a team
Proficiency in Microsoft Office products
Ability to lift and carry up to 40 lbs
Excellent customer service skills
Ability to communicate with Management, Team Members and Guests
Ability to count money and calculate change
Physical ability to stand, walk and walk up and down stairs for extended periods
Ability to work varied hours/days, including nights, weekends and holidays, as needed

EDUCATION AND WORK EXPERIENCE:

High School diploma required; Bachelors degree preferred
3 + years as a Food Server
1 -2 years supervisory experience

This position directly supervises all Food Servers
Medieval Times offers a competitive package with bonus potential and full benefits
Brand: Medieval Times Dinner & Tournament
Address: 10 Dufferin Street Toronto, ON - M6K3C3
Property Description: Toronto
Property Number: