Army Senior Case Manager

at  Ministry of Defence

JOB SUMMARY

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 7,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
The Personnel Recovery Units are specialist organisations within the Army Recovery Capability. Our role it is to enable, within a conducive military environment, the swiftest return to duty of Service Personnel (SP) who are currently off work though illness or injury. Where SP can’t return to duty we support them through the medical discharge process.
Your role within this is to act as the Senior Case Manager for a number of Recovery Officers with a total case load of up to 108 recovering personnel. You will ensure their recovery needs are met and we are able to progress the recovery pathway to a successful conclusion.
This is an incredibly rewarding organisation to work for. Helping soldiers and officers in times of utmost difficulty to recover as best they can is a vocation and a privilege. All of us who work in this environment feel very lucky to do so.
This position is advertised at 37 hours per week.

JOB DESCRIPTION

The Senior Case Managers within the Unit are the key facilitators of the recovery pathway for all recovering personnel in the unit, across your area of responsibility. You will conduct and direct case-management in discussion with fellow managers and occupational clinical facilitators and social work experts. This includes participating in (and chairing where required) monthly case review conferences. This is also done through discussion with Defence Healthcare Services, Army Welfare Services and other non-military agencies that provide support to our personnel on recovery duties. You will regularly review Individual Recovery Plans, ensuring compliance with policy, to aid each soldier’s return to duty or discharge from service. As the expert on each case you will give the senior management your recovery recommendations. More broadly, you will provide advice and guidance to all internal and external parties on personnel recovery matters. In addition as the Unit SCM you will undertake individual supervision to all those in the Unit every quarter.

Responsibilities include the following:

• Assurance of recovery processes and information management
• Auditing and management of recovery documents
• Communication and education on recovery business to all partners (internal and external stakeholders)
• Coordinate with the Recovery Unit applications
• Advise the Army Recovery Capability Assignment Board of your recommendation(s) for assignment into unit
• Coordinate with other Senior Case Managers across the country and with higher formation on all recovery business
• Provide appraisal notes to the line manager of the Personnel Recovery Officers
• Conduct supervision of all Personnel Recovery Officers every quarter and in line with policy

For the Edinburgh role, there will be a requirement to travel to Northern Ireland around 4 times a year.
For the Chilwell role, there will be a requirement for travel between Chilwell and Colchester.

BEHAVIOURS

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Leadership
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits
Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
• Enhanced parental and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• Learning and Development opportunities tailored to your role

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

TYPE OF ROLE

Business Management and Improvement
Human Resources
Operational Delivery

Responsibilities include the following:

• Assurance of recovery processes and information management
• Auditing and management of recovery documents
• Communication and education on recovery business to all partners (internal and external stakeholders)
• Coordinate with the Recovery Unit applications
• Advise the Army Recovery Capability Assignment Board of your recommendation(s) for assignment into unit
• Coordinate with other Senior Case Managers across the country and with higher formation on all recovery business
• Provide appraisal notes to the line manager of the Personnel Recovery Officers
• Conduct supervision of all Personnel Recovery Officers every quarter and in line with polic