Asesor Sr Virtual Servicio People Solutions

at  Lockton Inc

Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Lockton Mexico
Workplace
Hybrid
Your Responsibilities

Brindar atención 24/7 y un servicio diferenciado a nuestros clientes/socios/asegurados. A través de una atención personalizada, otorgando asesoria correcta y en tiempo en temas de Beneficios para Empleados (Gastos médicos, Vida y Flexibles).

• Atención y asesoría de clientes (internos y externos) 24/7 los 365 días, garantizando la correcta atención a asegurados con relación al Programa de Beneficios contratado(s) (GMM, Vida, Flexibles), procesos de pago, siniestros, etc.
• Platicas informativas del uso de la póliza (resolver dudas, dar a conocer condiciones y exclusiones, etc)
• Seguimiento de trámites administrativos con las diferentes áreas internas:
• Apoyo en el proceso de renovación - Técnico
• Mantenimiento y Cobranza - Operaciones
• Reembolsos, programación de cirugías, reembolsos, reporte hospitalario - Siniestros
• Administración de bitácoras de control interno
• Análisis de reporte de siniestralidad
• Proceso y gestión de cobranza

Llevar la correcta gestión de trámites de altas, bajas, modificaciones y siniestros ante Aseguradoras (seguimiento de Pólizas)
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Qualifications

• Licenciatura 100% de los créditos (preferente en áreas económico-administrativas).
• Experiencia de 1 a 3 años en un puesto similar (haya laborado en Bróker o Aseguradora).
• Conocimientos de Pólizas grupo en el ramo de Beneficios (GMM, Vida y flexibles)
• Inglés básico-intermedio.

• Excel intermedio (manejo de base de datos y tablas dinámicas).Presentaciones (power point).

• Equal Opportunity Statement
  Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
  At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
  About Lockton
  Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
  At Lockton, we believe in the power of all people. You belong at Lockton.
  How We Will Support You
  At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
  We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
  No Agencies Please
  Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees

Please refer the Job description for details