Assessment and Income Technician

at  Surrey County Council

Job Introduction This role has a starting salary of £40,296 per annum, based on a 36-hour working week.
We are excited to be hiring an Assessment & Income Technician on a full-time permanent basis to join our fantastic Financial Assessments & Income Collection team. The team is located in various settings across the County. Your preferred location can be discussed at interview.
The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week. There will be the expectation to facilitate training sessions and workshops across the County as required.

Rewards and Benefits

• 26 days’ holiday, rising to 28 days after 2 years’ service and 30 days after 5 years’ service.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave.
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more.
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources.

About the TeamThis role sits within the Financial Assessment & Income Collections Team, which is part of the Adults, Wellbeing and Health Partnerships Directorate.
We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services.
We embrace supportive technology to work inclusively and continuously improve customer engagement and deliver positive outcomes.

About the Role As an Assessment and Income Technician you will:

• Lead on workforce development, plan and deliver individual and team training.
• Provide advice and support to ensure financial assessments and debt recovery processes are completed in line with regulations and legislation.
• Review and develop the effectiveness of business systems and processes to maximise service quality and support transformation delivery.
• Maintain and update the guidance and information available to customers and colleagues.
• Engage with a wide range of internal and external stakeholders for effective collaboration to ensure a positive customer experience.
• Work flexibly and undertake projects to achieve service objectives, as directed by the management team

Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• A commitment to delivering a first-class customer service
• Strong communication and presentation skills with the ability to build effective relationships.
• In depth knowledge of charging for Adult Social Care, debt recovery processes and welfare benefits.
• Experience of workforce development and training delivery to improve practice.
• Ability to work effectively as part of a team, support colleagues and respond flexibly to changing priorities
• Excellent IT skills

Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Ursula Clarke by email at Ursula.Clarke@surreycc.gov.uk or Chloe Sutton by email at Chloe.Sutton@surreycc.gov.uk.

OUR VALUES

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

• Lead on workforce development, plan and deliver individual and team training.
• Provide advice and support to ensure financial assessments and debt recovery processes are completed in line with regulations and legislation.
• Review and develop the effectiveness of business systems and processes to maximise service quality and support transformation delivery.
• Maintain and update the guidance and information available to customers and colleagues.
• Engage with a wide range of internal and external stakeholders for effective collaboration to ensure a positive customer experience.
• Work flexibly and undertake projects to achieve service objectives, as directed by the management tea