Assessment Service Desk (Education Services Administrator)

at  Manchester Metropolitan University

Assessment Service Desk (Education Services Administrator)
Do you want to work for one of the UK’s top three sustainable Universities?
Are you passionate about helping people and have an aptitude for customer service and communication?
See this exciting and rewarding opportunity to join Manchester Metropolitan University and become a valued member of the Assessment Management department!

ABOUT THE ROLE:

We are recruiting an Education Services Administrator in the Assessment Service Desk team in the Assessment Management department.
This role would be an excellent fit for those with passion for, and experience in, customer service.
The team provides a first point of contact service for all assessment issues, requests and questions. The mission is to create a sector-leading service through the provision of professional, informed, user-focused and high-quality outcomes for every enquiry. The aim of the service is to provide accurate, efficient and timely information and full resolution where possible.
Working in the Assessment Service Desk team involves taking responsibility for first line stakeholder support, triaging queries via a ticketing system, phone calls and email. The role would suit someone with a passion for delivering customer service, working flexibly with a broad knowledge of the service area.

FOR AN INFORMAL DISCUSSION ABOUT THE ROLE, PLEASE CONTACT:

Crystal Hon, Crystal.Hon@mmu.ac.uk, Assessment Service Desk Manager