Asset Collection Lead Manager

at  Mitie Group plc

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We’re the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we’re very proud of this. Join us and together there’s no limit to what we can achieve.

Job objectives and responsibilities

• Provide leadership and oversee all the asset collection team daily operations.
• Manage and continuously develop the asset collection strategy and quality of service.
• Effective strategic planning of a wide and varied team of remote asset surveyors to always ensure operational efficiency.
• Support existing Mitie contracts with estate change offering Asset Care services and support.
• Identification of resource requirement, procurement and forward planning to manage demand.
• Preparation of monthly accounts including all invoicing, revenue recognition and cost summary, along with providing assistance to senior management with financial statements.
• Oversight and manage budgets of all asset collection projects undertaken by asset care team.
• Owner of asset collection procedures, pricing and communication.
• Development asset care commercial offering to include and support sales presentations, marketing and client satisfaction.
• Engage with Mitie bid teams to ensure accurate pricing and description of asset care offering is included within all tender submissions.
• Develop and increase the profile of Asset Care within Technical division, in conjunction with senior management team and supporting the Head of Asset Care.
• Enforcement and management of mitie QHSE processes to ensure compliance and health and safety are adhered to by the team. Including lone working procedures installed.
• Owner of the management of Asset collection policy and procedures.
• Ensuring that the asset detail is complete and accurate to both operational policy and contractual compliance.
• Continuously develop technology to aid the asset collection delivery.
• Develop the customer handover experience of all projects.
• Enhance and develop the scoping, methodology and surveyors brief for projects.
• Collaborate with Asset Care Leads to identify improvements and developments for existing or new ways of working.
• Continuously Develop the quality the quality control process and reduce timeframes to a minimum.
• Introduce and explore AI Technology to support the asset collection process efficiency.

Main duties

• Day to day management of the asset collection team function.
• Provide Technical support, delivering asset management solutions and visible support to the business management teams.
• Ensure accurate financial governance of the asset collection team tracking and reporting to finance teams.
• Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements.
• Preparation and delivery of project, reporting as required by Head of Asset Care, project manager, contracts team and clients to be managed.
• Preparation and governance of all project proposals and scopes in good time.
• Engagement with key stakeholders to ensure all contractual obligations regarding asset care are met within the asset collection scopes and can subsequently be delivered.
• Oversight of all projects and collaboration with other Asset Care teams for consistent service delivery.
• Maintain and development the sales and project pipeline.
• Manage and control third party asset survey companies.
• Manage and control third party asset surveyors as required for project pipeline.
• Training reviews and development plans to be installed with internal surveyors.
• Oversee the efficiency and effectiveness of the quality control process within the asset collection data. Management of on and off site audit process of the data quality.
• Health and Safety and relevant training is always up to date for the team.
• Manage key stakeholders for Asset Collection with project statuses and escalations.
• Develop plans, objective setting and training of the asset collection management team.
• Manage the team to understand and meet expectations and standards within projects e.g. comms, time, risks, reporting, processes etc.
• Main Stakeholder for MiAssets.
• Implement roles and responsibilities for the team.
• Overall health and safety responsibility for allocated works
• Review methods of working, alternative materials etc. to maximise efficiency
• Create and manage development plans for the team.

Person Specification

Essential Competencies

• Excellent communication skills combined with the ability to negotiate to achieve company objectives
• Presentation skills at all levels including key stakeholders
• Experience in writing & production of reports/proposals.
• Team working essential.
• Good knowledge of budget and resource allocation procedures
• Experience of working to tight and strict deadlines.
• To remain calm under pressure.
• Be flexible for occasional late working and travel
• Highly organised individual.
• General understanding of commercial tendering process and associated activities.
• Asset Collection management experience essential.
• Good organisational skills including man management, use of technology to monitor progress and planning
• Experience of planning and scheduling within a projects-based environment.
• General Understanding of CAFM Systems and Compliance Requirements.
• Project Management/Construction Management qualification.
• Extensive knowledge of asset management and maintenance operation.
• Calm and considered approach when faced with adversity and high-pressure situations.
• Always displays a positive attitude.

Desirable competencies

• Technical Experience including Critical environment understanding
• Understanding of ISO55001
• Use of software’s such a Maximo & Power BI.
• Have a good understanding of the company.
• Understanding of operational and back office systems, including document repositories e.g. SharePoint.

Job objectives and responsibilities

• Provide leadership and oversee all the asset collection team daily operations.
• Manage and continuously develop the asset collection strategy and quality of service.
• Effective strategic planning of a wide and varied team of remote asset surveyors to always ensure operational efficiency.
• Support existing Mitie contracts with estate change offering Asset Care services and support.
• Identification of resource requirement, procurement and forward planning to manage demand.
• Preparation of monthly accounts including all invoicing, revenue recognition and cost summary, along with providing assistance to senior management with financial statements.
• Oversight and manage budgets of all asset collection projects undertaken by asset care team.
• Owner of asset collection procedures, pricing and communication.
• Development asset care commercial offering to include and support sales presentations, marketing and client satisfaction.
• Engage with Mitie bid teams to ensure accurate pricing and description of asset care offering is included within all tender submissions.
• Develop and increase the profile of Asset Care within Technical division, in conjunction with senior management team and supporting the Head of Asset Care.
• Enforcement and management of mitie QHSE processes to ensure compliance and health and safety are adhered to by the team. Including lone working procedures installed.
• Owner of the management of Asset collection policy and procedures.
• Ensuring that the asset detail is complete and accurate to both operational policy and contractual compliance.
• Continuously develop technology to aid the asset collection delivery.
• Develop the customer handover experience of all projects.
• Enhance and develop the scoping, methodology and surveyors brief for projects.
• Collaborate with Asset Care Leads to identify improvements and developments for existing or new ways of working.
• Continuously Develop the quality the quality control process and reduce timeframes to a minimum.
• Introduce and explore AI Technology to support the asset collection process efficiency

Main duties

• Day to day management of the asset collection team function.
• Provide Technical support, delivering asset management solutions and visible support to the business management teams.
• Ensure accurate financial governance of the asset collection team tracking and reporting to finance teams.
• Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements.
• Preparation and delivery of project, reporting as required by Head of Asset Care, project manager, contracts team and clients to be managed.
• Preparation and governance of all project proposals and scopes in good time.
• Engagement with key stakeholders to ensure all contractual obligations regarding asset care are met within the asset collection scopes and can subsequently be delivered.
• Oversight of all projects and collaboration with other Asset Care teams for consistent service delivery.
• Maintain and development the sales and project pipeline.
• Manage and control third party asset survey companies.
• Manage and control third party asset surveyors as required for project pipeline.
• Training reviews and development plans to be installed with internal surveyors.
• Oversee the efficiency and effectiveness of the quality control process within the asset collection data. Management of on and off site audit process of the data quality.
• Health and Safety and relevant training is always up to date for the team.
• Manage key stakeholders for Asset Collection with project statuses and escalations.
• Develop plans, objective setting and training of the asset collection management team.
• Manage the team to understand and meet expectations and standards within projects e.g. comms, time, risks, reporting, processes etc.
• Main Stakeholder for MiAssets.
• Implement roles and responsibilities for the team.
• Overall health and safety responsibility for allocated works
• Review methods of working, alternative materials etc. to maximise efficiency
• Create and manage development plans for the team