Asset Management, Client Service - Luxembourg

at  JPMorganChase

JOB DESCRIPTION

As a Client Service representative in Asset Management, you will be responsible for delivering exceptional client service to clients of J.P. Morgan Asset Management based in France, Belgium, Luxembourg, and Geneva. You will provide pro-active service delivery and resolution to client queries and actively develop existing relationships to achieve client satisfaction.
You will work closely with the Sales and Sales Support Team and will have the opportunity to partner with other Client Service peers across Europe to establish a strategic common global operating model within the organization.

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• Fluency in French and English, Excellent communication skills both oral and written
• Client servicing/Client relationship management with experience in the financial sector
• Strong client service mind-set
• Comprehensive knowledge of Asset Management business
• Ability to provide quantifiable management reporting & present findings
• Bright, enthusiastic, motivated individual; Team player, but able to work independently
• Confident, professional approach to deal with various team including sales , senior managers and broader teams
• Highly accurate with good attention to detail
• Proactive/self-starter
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment
• Self-sufficient with excellent planning, time management, and organisational skills, demonstrating the ability to steer toward challenging deadlines.

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS:

• University degree level education preferred
• Additional European languages such as Italian/German are a strong advantage

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Act as day-to-day client service contact for the assigned markets, supporting the Sales & Sales Support in liaison with the Operational Teams
• Provide the essential link between Sales and Operations; take end-to-end ownership of client related issues and participate in projects where appropriate.
• Drive Successful On-boarding (Operational capabilities, AML/KYC) process for allocated client base in close co-operation with Sales and Operations including Retrocessions
• Attend client meetings, trainings and events as appropriate, as well as meetings impacting business and regulatory driven projects or initiatives
• Clearly communicate significant client issues internally and document/escalate as appropriate
• Query/Error/Complaint handling by applying highest quality standards and according to procedures within agreed deadlines.
• Actively participate in client service and regional team meetings
• Constantly review and improve service performance and identify opportunities to enhance client experience.
• Proactively inform clients of changes/issues/initiatives (e.g. regulations, JPM policies, services, etc.).
• Anticipate and manage work volumes, adhering to established policies and deadlines
• Partners closely with global & location/region managers to establish consistency and best practices