Asset Monitoring and Customer Care Technician

at  Schneider Electric

Greenstruxure has an opportunity for an Asset Monitoring and Customer Care Technician in our Punto Valle location.
GreenStruxure is a partnership combining Schneider Electric’s industry leading energy management and microgrid expertise with Huck Capital’s sustainability-focused investment and operational focus. This partnership creates an innovative alternative for building owners and operators who want to transition to renewable energy to lower emissions, increase resiliency, and reduce costs, without investing in renewable energy assets and relying on specialists to operate the microgrid.
By offering Energy As A Service solutions under an outcome based model, GreenStruxure ambitions to simplify the market adoption of microgrids, that until now could be a very custom, complex and expensive process by providing standardized, modular, pre-engineered solutions. GreenStruxure’s pipeline projects 5 megatons of greenhouse gas savings.GreenStruxure Energy Services contracted with C&I customers help them reach their ESG goals (decarbonizing their energy consumption), limit their exposure to cost variations (demand charge management) and secure business continuity (resilience) thanks to onsite generation powered by unique digital edge and cloud capabilities.
https://youtu.be/4EtpkB0cuXE

QUALIFICATIONS

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

THIS JOB MIGHT BE FOR YOU IF YOU FIT THE FOLLOWING REQUIREMENTS:

Technician degree in O&M, preferably in energy assets (PV, gensets, Electrical distribution, BESS)
Advanced english level
5-10 years industry experience (Renewable Energy, Utility, Solar & Storage, EAAS).
Service / O&M experience appreciated
Customer support & Field Service management experience is a must,
Hands-on demonstrated experience
Able to work in Monterrey, Nuevo León, Mexico
Able to work under Hybrid scheme – work from home policy for 2 to 3 days max/week, as long as tools permit
International travel will be required on exceptional base
Working across time zones may require flexibility in working hours
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
https://youtu.be/C7sogZ_oQYg

Under the management of the Field Services & Asset Mgnt Director, he/she is responsible for:
Management of all Inbound requests (multichannels : calls, chat, emails)
Qualification, Triage and followup on cases
When appropriate, monitoring of asset performance in the digital platform (shared responsibility with the
entire team)
Assignment of cases to appropriate owners
Level 1 and 2 technical qualification of issues
His / her job is primarily focused on Asset Operations with a strong contribution to the asset operational performance. To reach his/her goals, the Asset Monitoring and Customer Care Technician is supported by all internal and external resources that are expected to contribute to Customer satisfaction : construction team, technical SME’s, IT, vendors, site contacts etc..
He/she is the SME in the customer contact tools (like Zendesk or any other equivalent solution).