Asset Performance Officer

at  NSW Department of Communities and Justice

DO YOU HAVE A PASSION FOR CUSTOMER SERVICE AND WOULD LIKE TO USE YOUR TRADE/BUILDING/CONSTRUCTION INDUSTRY KNOWLEDGE TO HELP MAKE A POSITIVE DIFFERENCE IN OUR NSW SOCIAL HOUSING MAINTENANCE DELIVERY?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.
We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.
We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.
The role of the Property Services team is to deliver comprehensive property services to the regions and oversee the delivery of maintenance services such as scoping, compliance inspections and work order management.
The purpose of this role is to undertake and report on field inspection activities/outcomes to scope and monitor the delivery of work and verify contractor compliance with maintenance contract requirements.

WHAT YOU’LL DO

As an Asset Performance Officer, you will play a pivotal role in ensuring the optimal functioning and maintenance of a residential public housing property portfolio.
Your responsibilities will encompass a diverse range of tasks, including the timely, accurate, and effective scoping of works, adhering closely to the scoping program. You’ll be tasked with developing and implementing planned maintenance programs based on Property Assessment Survey (PAS) data and local knowledge, ensuring the seamless delivery of works while promptly addressing any issues that may arise.
The role focusses on the standard Asset Performance functions including scoping, vacate, technical inspections, lawns grounds and cleaning, home modifications, compliance and stakeholder engagement.
Your attention to detail will be crucial as you conduct thorough inspections according to program standards, maintaining meticulous records of inspections and necessary actions.
Building and nurturing positive relationships with contractors will be paramount to facilitating effective inspection and maintenance programs, while also collaboratively resolving any compliance issues that may arise.
Additionally, you will be responsible for reporting emerging issues to management and providing recommendations to continually enhance asset program delivery and minimise impacts.
If you’re passionate about ensuring the longevity and adequate maintenance of social housing properties while fostering collaborative relationships within the community, this role offers a rewarding opportunity to make a tangible impact in NSW social housing.