Asset Protection Specialist - Burnaby, Metrotown

at  Lululemon

WHO WE ARE:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

JOB SUMMARY:

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting and interacting with guests, and educating the team on safety and security practices, they work to prevent loss. They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

GUEST EXPERIENCE:

• Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
• Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.

KEY SKILLS & CORE VALUES:

• Inclusion & Diversity: Foster an inclusive environment that values differences.
• Integrity & Honesty: Act honestly, fairly, and ethically.
• Customer Experience: Enjoy connecting with and helping customers.
• Collaboration & Teamwork: Work productively with and support others to achieve goals.
• Leadership: Lead, influence, and inspire others; motivate, empower, develop, and direct people.
• Candid Communication: Share concerns openly and constructively, receptive to feedback.
• Decision Making: Use logic and reasoning to make effective, timely decisions.

JOB REQUIREMENTS ELIGIBILITY:

• Legally authorized to work in the country where the store is located.
• Must be 18 years or older.
• Proof of Right to Work and related documents (EMEA only).
• Ability to travel to the assigned store(s).

OTHER REQUIREMENTS:

• Ability to work as part of a team and independently.
• Ability to maintain a visible presence throughout the store.
• Calm demeanor in stressful situations.
• Comfortable working in an environment with bright lights and loud music.
• Strong ethical standards and ability to handle confidential information with accuracy and discretion.

EXPERIENCE:

• Previous customer service experience with frequent customer interactions.
• Previous leadership experience, coaching others to achieve performance goals.

• Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
• Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
• Lead and support emergency and crisis incidents affecting the store.
• Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
• Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
• Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings
• Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
• Review inventory accuracy reports and create action plans to address compliance and operational gaps.