Asset Strategy Specialist - Downtime Processes & Claims

at  Indie Campers

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

As the Asset Strategy Specialist - Downtime and Claim Processes you will be an expert within a central team that focuses on the development of strategies related to design of a high-performance global fleet operating model and implementation of the processes, policies and procedures that bring those strategies into reality to drive operational results on availability and quality of the fleet, customer satisfaction coming from the fleet and operational efficiency in operating that fleet.
Your role involves understanding the root causes of downtime, and as part of a combined larger strategy for vehicle management, designing efficient processes for rapid resolution, and ensuring that these processes are both cost-effective and high in quality. You will also be responsible for defining the flow of information and data collection points between customers, local teams, and regional teams to ensure that issues are resolved quickly and effectively. As part of those processes, you will develop a framework for managing insurance claims, providing guidelines for decision-making, submissions, and other key points in the claims process.
Reporting directly to the Asset Strategy Director, this role is critical to maximizing fleet availability, minimizing operational costs, and ensuring smooth communication and coordination across teams.