Assistant Account Manager - Nationals Park

at  BEST Crowd Management

JOB SUMMARY:

Under the direction and leadership of the Account Manager and Area Director, the Assistant Account Manager manages, oversees and coordinates all aspects of event operations including obtaining optimal efficiency and economy of operations and maximizing profits while maintaining superior customer satisfaction by meeting the customer requirements, call number and service provided.

KNOWLEDGE AND SKILL

• Ability to perform job tasks in an extremely professional manner in a customer service driven industry
• Articulate and able to use good independent judgement and discretion with understanding the significance of notifying superiors and colleagues when appropriate
• Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language
• Incumbent must be available to work outside normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response
• Adaptability – Responds effectively to changes in situation or information
• Ability to pass a background check

EDUCATION REQUIREMENTS

• High School Diploma or equivalent
• Minimum 1-3 years of professional-level experience required. Prior experience in the security, event staffing, law enforcement and/or military experience preferred

EXPERIENCE REQUIREMENTS

• Minimum of one-year previous experience in customer service or related field
• Previous security, military, EMS or law enforcement experience preferred, but not required

Assists with the coordination of all aspects (technical and managerial) of executing the event operations at the assigned location, including updating estimates and responding to client requests, while maintaining necessary staffing levels to keep service level satisfactory

• Assigns work tasks to event supervisors and applicable line level staff and directs work throughout the event, while maintaining a forward-thinking approach to resolve service concerns
• Conduct on-the-job training of standard operating procedures, which may include orientation of working on post, review of orders, routine responsibilities and how to respond to emergency situations or specific client and/or fan needs
• Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identifies issues occurring at events and forward to the Account Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed in a timely manner
• The Assistant Account Manager responds to client or site emergencies as they arise, including ensuring appropriate communication to the Account Manager and/or Client (location dependent). Responsible for maintaining positive client/security relationships through frequent team and client contact and support.
• Serves as the direct supervisory contact for shift supervisors regarding performance, operations and department needs. Responsible for supervising, motivating, coaching and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required
• Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized
• May occasionally perform Security Professional job duties on an as-needed basis
• Up to 25% travel required
• Perform other duties and responsibilities as requested or required