Assistant Administrator - Reception

at  Cambridgeshire and Peterborough NHS Foundation Trust

The post holder will be the first point of contact for all visitors and staff entering 17 Bridge Street, Peterborough.
They will be responsible for taking and transferring telephone calls, being the main point of contact for reception enquires, photocopying and scanning documents, franking mail, bookings meeting rooms via an online platform, uploading patient documentation to SystmOne, logging faults with facilities and maintenance team. This list is not exhaustive and other duties may arise on a daily basis.
The post holder will provide a comprehensive administration service to clinical teams at 17 Bridge Street.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Please refer to the attached job description and person specification for full details of responsibilities.
Typing of letters, summaries and reports, if appropriate.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
Organise appointments and transport for clinics as directed.
Carry out office duties, such as dealing with post and photocopying; be
responsible for document filing and ensure that the relevant records are
organised, accessible and up to date.
Monitor and maintain the departments admin stocks.
Arrange meetings as and when required.
Accurately input data onto relevant electronic system, in a timely manner in line with standard operating procedures.
Update bed boards to reflect live ward/team state as directed.
Deal with staff and service user requests that may be part of the cash office
function as and when required, and in accordance with Trust procedures

Please refer the Job description for details