Assistant Aura Manager - ME Lisbon

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Support in the implementation of the different customer experience management tools, as well as monitor and support in the analysis of the results of the Voice of the Customer, ensuring compliance with the goals set and supporting in the creation of improvement plans if necessary.
• Manage customer incidents, following the established protocols.
• Supervise and coordinate the activities of the housekeeping staff, ensuring that standards of cleanliness and presentation are met.
• Assist the Aura Manager in planning and assigning daily tasks, including inventory management of supplies and equipment.
• Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.
• Train and develop Aura department staff, ensuring they are trained in hotel policies and procedures.
• Ensure compliance with health and safety standards in all work areas.
• Participate in the evaluation of staff performance and provide constructive feedback.