Assistant Bodyshop Manager

at  ABL 1Touch

We’re always eager to connect with talented people, if you can’t see a role suited to you, feel free to get in touch.
We are an employer with values created by our employees. We want the best talent the industry can offer and we want to provide a bright, sustainable future.
Take a look at what ABL 1Touch has to offer you.

SKILLS AND EXPERIENCE REQUIRED AS AN ASSISTANT BODYSHOP MANAGER:

• Previous experience in a team lead, supervisory or customer service focused role ideally within the automotive industry
• A proactive and customer focused individual eager to get things right first time and ensure a positive customer experience
• Strong communication (verbal and written), interpersonal and team working skills
• Flexible and adaptable to changing demands
• Strong organisational skills with an eye for process
• Good IT skills and able to learn new systems and databases quickly
• Have technical skills, knowledge and experience of body and paint repair in the retail motor industry

THE ROLE

Are you an experienced Assistant Bodyshop Manager within Automotive industry?
Do you want to be part of a market leading and growing automotive business that looks after its employees?

RESPONSIBILITIES OF AN ASSISTANT BODYSHOP MANAGER WILL INCLUDE:

• Greet customers in a professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
• Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns
• Work with the Bodyshop Manager to ensure the customers’ expectations are met and the preferred communication method is adhered to
• Ensure the customers’ expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to
• Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained
• Create an iimage job card and ensure the parts ordering process is followed correctly
• Ensure all invoices are correctly uploaded onto iimage
• Proactively communicate the customer throughout the repair process and ensure any dissatisfaction is identified and resolved
• Continually check progress advise the customer of any changes of ECD immediately
• Ensure a good understanding of Service Level Agreements with current insurance partners to meet expectations
• Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork
• Final QC, ensuring we repair the vehicle once before leaving site.
• Ensure workshop documentation is accurate and comprehensive
• Support the Production Manager in monitoring, maintaining and improving safety and quality standards, ensuring they are at the heart of everything
• Encourage customers to leave positive reviews across various platforms (insurer, google, trustpilot) to deliver NPS and CSI targets
• Work in partnership with central functions to ensure a strong understanding or process
• Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained.