Assistant Branch Manager - Fort Erie

at  Meridian Credit Union

WHY MERIDIAN?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

MEMBER EXPERIENCE

• Fosters and promotes Meridian’s Member Experience strategies while envisioning new ways to add value for current and future Members.
• Recognizes and rewards phenomenal service in action.
• Empowers the team to resolve escalated Member Concerns and creates action plans to avoid issues in the future.
• Ensures that branch staff receive proper training to demonstrate abilities to sell and cross-sell products and services that meet individual Member needs.

EMPLOYEE EXPERIENCE

• Unleashes the ability of each person through coaching to improve performance, solve problems, and grow careers.
• Demonstrates openness to new ideas by facilitating open dialogue where all are included, as well as promoting entrepreneurial growth mindsets amongst the team.
• Fosters individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
• Establishes and maintains efficient recruiting, training, coaching, recognition, performance standards alongside Branch Manager.

COMMUNITY EXPERIENCE

• Partner with the DVP and Branch Manager to create a robust Community engagement plan for the specified market.
• Discover ways to support local community organizations and activities through Business Development and Good Neighbor Program with appropriate planning, preparation and delivery of Meridian hosted Community events.

SKILLS & ABILITIES

• Ability to adapt and prioritize; plan workload in a dynamic, fast paced environment.
• Exceptional negotiation, interpersonal, written, and oral communications skills. Able to mitigate and resolve Member Concerns.
• Effective analytical skills including solid understanding of financial budget analysis, staffing models and scheduling is an asset.
• Relationship building skills with an ability to effectively partner cross-functionally.
• Confident presentation skills to lead meetings and to present ideas for socialization to achieve buy-in.
  Join us! This role is in office at 450 Garrison Rd. Unit 14 Fort Erie, ON L2A 1N2 .

Please refer the Job description for details