Assistant Branch Manager - Pendale

at  Meridian Credit Union

MEMBER EXPERIENCE

• Fosters and promotes Meridian’s Member Experience strategies while envisioning new ways to add value for current and future Members.
• Recognizes and rewards phenomenal service in action.
• Empowers the team to resolve escalated Member Concerns and creates action plans to avoid issues in the future.
• Ensures that branch staff receive proper training to demonstrate abilities to sell and cross-sell products and services that meet individual Member needs.

EMPLOYEE EXPERIENCE

• Unleashes the ability of each person through coaching to improve performance, solve problems, and grow careers.
• Demonstrates openness to new ideas by facilitating open dialogue where all are included, as well as promoting entrepreneurial growth mindsets amongst the team.
• Fosters individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
• Establishes and maintains efficient recruiting, training, coaching, recognition, performance standards alongside Branch Manager.

COMMUNITY EXPERIENCE

• Partner with the DVP and Branch Manager to create a robust Community engagement plan for the specified market.
• Discover ways to support local community organizations and activities through Business Development and Good Neighbor Program with appropriate planning, preparation and delivery of Meridian hosted Community events.

EXPERIENCE & EDUCATION

• At least 3-5 years of retail banking experience, including strong working knowledge of all lending and investment products.
• Post-secondary education in Finance or Business Administration or related field.
• Previous leadership experience along with a Mutual Funds License, PFP or CFP designations are all considered assets.
• Established network of COI (Centre of Influences) an asset as well.

SKILLS & ABILITIES

• Ability to adapt and prioritize; plan workload in a dynamic, fast paced environment.
• Exceptional negotiation, interpersonal, written, and oral communications skills. Able to mitigate and resolve Member Concerns.
• Effective analytical skills including solid understanding of financial budget analysis, staffing models and scheduling is an asset.
• Relationship building skills with an ability to effectively partner cross-functionally.
• Confident presentation skills to lead meetings and to present ideas for socialization to achieve buy-in.
  Join us! This role is in office at 210 Glendale Ave, St. Catharines, ON L2T 3Y6.