Assistant Branch Manager

at  Reliance Savings Bank

Description:
Find the workplace you’ve been looking for…join our Reliance Bank team!
Why Reliance Bank?
We have an unwavering commitment to our culture. When you join the Reliance Bank team, you surround yourself with friendly and supportive team members working toward a common goal: helping your neighbors, businesses and community prosper.
We’re currently seeking an Assistant Branch Manager to lead and provide day-to-day oversight of our Tyrone branch operation, ensuring compliance with all policies/procedures and regulatory requirements while providing an exceptional experience to both internal and external customers.

IN THIS ROLE YOU WILL GET TO:

• Ensure that branch operational activities comply with all regulatory guidelines and adhere to bank operational policies and procedures.
• Provide leadership, coaching, guidance and support to department team members.
• Collaborate with bank leadership to establish and execute branch goals and strategies that align with the Bank’s strategic plan.
• Assist new an existing customers with various banking needs, including account inquiries, transactions, consumer lending needs, and opening of new deposit accounts,
  To view a full job description, please scroll to the bottom of this job posting.

BENEFITS FOR THIS ROLE

Reliance Bank offers a comprehensive benefits package which includes:

• Annual Bonus Program
• 11 Paid Holidays
• Annual Paid Time Off allotment
• Gym Membership Reimbursement
• Employee Wellness Program
• Medical, Dental, and Vision coverage
• Matched 401(k) Retirement Savings Program
• Flexible Spending Plans and Health Savings Plan
• Life Insurance

Requirements:
Required education, training and experience requirements: An associate’s Degree or Bachelor’s Degree in business, finance or a related field is normally required for this role, or an equivalent combination of education/experience. Demonstrated customer service, coaching, management and supervisor experience is necessary for this position. A strong understanding of banking operations and specialized banking education/training is beneficial.
Reliance Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

GENERAL RESPONSIBILITIES

The Assistant Branch Manager is responsible for ensuring the office’s compliance with operating policies and procedures and outside regulatory requirements and direct management of all phases of branch operations; participating with the Regional Manager in executing strategies established to achieve goals developed for the branch which are aligned with the Bank’s Strategic Plan and Annual Budget; recognizing opportunities for new deposit and loan business from both present and prospective customers, and develops and maintains relationships to enhance cross-selling activities; directly leading, supervising, coaching, and developing assigned branch personnel; communicating with appropriate management and personnel; providing periodic reports.

ESSENTIAL DUTIES

1. Manages all phases of Branch operations as follows:

• Manages the day-to-day operational activities of the branch and ensures that all office operations are performed in accordance with established policies and procedures.
• Completes the branch office schedule to ensure proper staffing to meet customer service, security and sales objectives.
• Supervises the preparation and distribution of monthly operational branch reports.
• Maintains security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.
• Manages cash vault, TCR, and ATM operations, procedures, and limits.

1. Assists the Branch Manager with leading and managing the branch office in order to meet the financial services needs of customers and the community in the assigned market area as follows:

• Assists the Regional Manager in executing strategies established to achieve goals developed for the branch which are aligned with the Bank’s Strategic Plan and Annual Budget.
• Sets an example for creating an excellent customer experience through all customer interactions. Maintains a professional image of self and office.
• Assists new and existing customers with various banking needs including account inquiries and transactions, opening new deposit accounts, and consumer lending needs; identifies cross-selling and referral opportunities; discusses, recommends, and closes sale where appropriate.
• Maintains thorough knowledge of all deposit and digital banking products and services in order to accurately and efficiently open and service deposit accounts.
• Maintains thorough knowledge of all consumer lending products and a satisfactory registration of the National Mortgage Licensing System (NMLS) in order to accurately and efficiently facilitate loan applications from origination to closing.
• Participates in branch customer onboarding tasks to ensure optimal customer experiences and relationship building.
• Provides referrals to other business units to fulfill customer needs and further develop customer relationships.
• Provides timely and satisfactory solutions to customer complaints, questions, or problems. Personally embraces technology, and is an advocate to providing awareness and education to customers regarding the Bank’s available technology through discussion and demonstration.
• Fosters and maintains a team atmosphere in the branch. Assists the Branch Manager and participates actively in regularly scheduled sales and service meetings to improve staffs’ product and/or operational knowledge, customer experience, and sales performance. Conducts these regular meetings in the absence of the Branch Manager.
• Establishes, in conjunction with the Branch Manager, specific sales and customer service goals for each team member assigned to the office. Provide leadership, on the job training, technical guidance, coaching, and support to staff to meet established goals.
• Assists the Branch Manager with sales promotions, sales training, and coordination of sales activities.
• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
• Performs all duties of the Personal Banking Advisor(s) I & II as necessary.

1. Directly supervises, trains, motivates, and coaches assigned team members in performing their job duties. Engenders a spirit of teamwork within the team and among teams. In addition, performs the following relating to human resource management:

• Assists in the selection of new team members as appropriate.
• Manages the proper onboarding and training of new team members.
• Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Provides regular, ongoing coaching with team members and completes and delivers performance management evaluations with input from the Branch Manager. Works with team members on appropriate career pathing and promotional opportunities.
• Organizes, schedules, and distributes work among assigned team members and is coordinated with other positions in the office, with centralized operations staff, and other departments. Approves bi-weekly hours, monitors overtime, and approves paid time off requests.
• When necessary, in conjunction with Human Resources and Branch Manager, addresses and documents disciplinary actions.
• Keeps team members informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers Human Resource policies and procedures as established by Bank policy.

1. Coordinates, communicates, and collaborates with team members within the office, as well as, with direct supervisor, other office managers and staff, and other departments across the Bank to ensure a smooth and efficient customer experience.
2. Participates actively in Management Meetings and other committees or projects as designated.
3. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements. Ensures that the office and team members adhere to the same.
4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
5. Provides timely reporting to the Regional Manager and other appropriate groups or individuals.
6. Properly handles confidential information for all internal and external customers and bank information.
7. Adheres and upholds all of the Bank’s policies and procedures in regards to physical and information security.

ANCILLARY DUTIES

1. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
2. Takes the opportunity to promote Reliance Bank and its services when possible.
   Education/Training: Associate degree in Business or related field normally required; specialized retail banking education/training. Demonstrated customer service, coaching, management and supervisor experience is necessary for this position. A strong understanding of banking operations and specialized banking education/training is beneficial.
   Skills and Abilities: Proficient reading, writing, grammar, and mathematics skills; advanced interpersonal relations skills; ability to communicate/exchange information and ideas clearly and professionally so that others may understand; demonstrated leadership and an aptitude for management; thorough knowledge of the features and benefits of all deposit, consumer loan, and digital banking products and services, as well as, the regulations, policies, and procedures that pertain to each; thorough knowledge of processes and technology affecting branch operations; proficient PC skills; valid driver’s license.
   Experience: A minimum of two (2) years related experience normally required along with a
   previous history of loan origination with an annual loan volume of $1,500,000. This position requires maintaining satisfactory National Mortgage Licensing System (NMLS) registration under the regulations of the S.A.F.E. Act of 2008.
   Working Conditions and Physical Demands: Work is normally performed in a typical interior/office environment. This position requires the ability to remain in a stationary position for extended periods of time, with a regular need to move about the inside of the office to access file cabinets, office machinery, etc.; must constantly observe and analyze details at close range; will frequently use repeating motions that may include the wrists, hands, and/or fingers; occasional need to bend, stretch, or reach to retrieve items; may occasionally move coin or various other items of up to 50 pounds in weight.