Assistant Building Manager

at  House of Commons

Positions
2
Band / Grade
C
Salary
£29,150 – £32,750 per annum
Contract Type
Permanent
Working Pattern
Full Time
Location
On-site (Parliamentary Estate)
Leave entitlement
Starting at 30 days per annum, pro-rata
Closing Date
15th September 2024 at 23:55
Opens in a new window

SKILLS AND EXPERIENCE

To be successful in this role you will demonstrate:

• Experience of organising and delivering service objectives in a customer facing environment and striving to improve the quality of service.
• Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside the team to help get business done.
• Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role.
• Ability to prioritise tasks and to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure.

NEXT STEPS AND ADDITIONAL INFORMATION

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-6 in the Job Description.
  More information on the role and the full criteria can be found in the Job Description.
  Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

THE ROLE

This pivotal role of Assistant Building Manager, within the Service Delivery Team, was created to provide support to the Building Managers and assist with the supervision of Service Delivery Coordinators. These posts form the Teams that ensure the diverse range of buildings that form the House Commons element of the Parliamentary Estate are a comfortable, safe, and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Some of the responsibilities for this role include:

• Provide support to the Building Manager and deputise in their absence.
• Supervise the Service Delivery Coordinators supporting, motivating, and utilising a coaching approach to assist in developing their skills and knowledge.
• Respond to and resolve, a wide range of customer queries, by telephone, email, face-to-face or in writing. You will be in contact with a wide range of people including, Members of Parliament, members of the public, staff of the House, contactors and other external organisations.
• Carry out weekly cleaning inspections.

To be successful in this role you will demonstrate:

• Experience of organising and delivering service objectives in a customer facing environment and striving to improve the quality of service.
• Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside the team to help get business done.
• Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role.
• Ability to prioritise tasks and to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure