Assistant Business Development Manager - Service

at  Audi St Paul

POSITION OVERVIEW

• Assist in leading customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer’s perspective comes first.
• Assist in developing accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the BDC Manager, this will keep all team members actively thinking about our customers.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to validate online service appointments.
• Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
• Utilize phone skills to set solid appointments with daily customer service call-ins, conquests, other generic leads and service and parts customers.
• Manage Service Pink Slip process daily/weekly to mitigate any technology issues.

ADDITIONAL QUALIFICATIONS

The following knowledge, skills and abilities are needed to be successful in this position:

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

LITHIA HIRING REQUIREMENTS

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen
  NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments)

Please refer the Job description for details