Assistant Cafe Manager

at  TOMORO COFFEE SINGAPORE PTE LTD

QUALIFICATIONS:

• Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
• At least 3 years’ experience in the F&B industry with a minimum of 2 years in a similar store managerial role.
• Strong leadership experience in store operations, building effective teams, and coaching for performance.
• Excellent customer service and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to engage in shift work, which includes working on weekends and public holidays.Flexible availability, including weekends and holidays.

• Oversee daily store operations, including inventory management, supply ordering, and maintaining a clean and organized store environment.
• Lead and develop baristas through onboarding, coaching, training, and addressing service standards to foster a positive store culture.
• Champion service excellence and quality control by role-modeling and training baristas to deliver exceptional customer service and ensuring consistent product quality.Drive sales growth and customer engagement through marketing initiatives, catering orders, promotions, and promptly resolving customer inquiries and complaints in a professional manner.