Assistant Cage Manager

at  River Cree Resort Casino

Overview:
Reporting to the Director of Finance / Cage Manager of all operational exceptions/concerns, The Assistant Cage Manager will be responsible for ensuring that proper internal control measures are in place and being followed for all financial affairs related to the Slot Cages and departments. They will promote and maintain the utmost integrity and the highest caliber of superior customer service and respect to all patrons, associates, and AGLC personnel. They must notify the Director of Finance/ Cage Manager of all operational exceptions and concerns.

Under the guidance of the Cage Manager, the Assistant Cage Manager will be responsible for selected aspects of the Cash Cage.

• Establishing and maintaining financial procedures and controls
• Establishing and maintaining policies and procedures for Slot Cages and Count Room
• Inventory and cash controls of all areas of the Cash Cage department

The Assistant Cage Manager will spend most of their time overseeing all aspects of the Slot Cash Cages and Count Room responsibilities. This would require the candidate to balance their time between the office environment and the high traffic customer area. The schedule for this position may vary. It would require the ability to work shift work, late nights, weekends, and holidays.

Responsibilities:

• Ensure the guests are being provided with superior customer service
• Assist the Director of Finance / Cage Manager reviewing required revenue and other financial operating information for Daily Managerial Reports
• Assist the Director of Finance / Cage Manager in the timely preparation of all financial and operational documentation for the monthly reports
• Develop and mentor the count team, as well as, the slot associates in areas pertaining to finance
• Ensure all slot cage and count room operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• When called upon be able to assume all roles and responsibilities of the Cage Manager/ Cage Supervisor.
• Responsible for the daily execution of operational goals and objectives.
• Providing support and motivation to all cage positions.
• Ensure proper implementation of established procedures and controls for effective and secure cash flow.
• Assist in the execution of the Cash Cage associates entry to exit process for the department (recruitment, hiring, evaluations, etc…)
• Support and communicate between all applicable departments associated with the Casino gaming floor.
• Responsible for the daily execution of operational goals and objectives providing input on ways to grow the business.
• Provide feedback on departmental/resort events and initiatives from a guest perspective.
• Participate and assist in the implementation of action plans resulting from business plans, associate surveys, guest surveys, consultant feedback etc.
• Monitoring quality in areas of the operation and continually looking for efficiencies within these areas (Count Room and Slot Cage)
• Participate in meetings internal and external to our operation to gain consistency in communication and improve the overall guest experience within the resort
• Ensuring that our operational goals are being met and our business philosophy is being incorporated
• Being key performers in the area of customer retention and recovery process (resolution of guest incidents, complaints or concerns).
• Ensure proper staff coverage to support the day-to-day operation of the Slot Cash Cages and Count Room.
• Actively participates in the Scoring and Coaching of assigned programs.
• Maintain a AGLC gaming workers license.
• Uphold a team work appearance offering assistance where available or when requested.
• Ability to work under stress obtaining organizational skills in time management.
• Establishing procedures and controls for effective and secure cash flow (i.e., float assignment; cash out reconciliation, etc…)
• Maintaining Associate files.
• Inventory control.
• Assure casino assets are protected and promotes a positive team and customer service philosophy.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Any other duties required.

Qualifications:

• 2-3 years (minimum) in the casino/slot industry
• 3-5 years (minimum) demonstrated casino supervisory/management experience
• Must be able to register with AGLC if not currently registered
• Casino financial accounting and back ground an asset
• High school Diploma
• Post-secondary education a definite asset
• Proficient in Microsoft Office applications, including Word, Outlook, Power point and Excel
• Exceptional customer service skills
• Leadership- able to lead people in different position levels to reach departmental objectives
• Adaptability- able to adapt to procedural changes when deemed necessary by house or AGLC guidelines
• Problem Solving – Can decipher changes that need to be made to move the department/organization to its desired goals

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

Under the guidance of the Cage Manager, the Assistant Cage Manager will be responsible for selected aspects of the Cash Cage.

• Establishing and maintaining financial procedures and controls
• Establishing and maintaining policies and procedures for Slot Cages and Count Room
• Inventory and cash controls of all areas of the Cash Cage departmen

Responsibilities:

• Ensure the guests are being provided with superior customer service
• Assist the Director of Finance / Cage Manager reviewing required revenue and other financial operating information for Daily Managerial Reports
• Assist the Director of Finance / Cage Manager in the timely preparation of all financial and operational documentation for the monthly reports
• Develop and mentor the count team, as well as, the slot associates in areas pertaining to finance
• Ensure all slot cage and count room operations are in compliance with AGLC Terms and Conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• When called upon be able to assume all roles and responsibilities of the Cage Manager/ Cage Supervisor.
• Responsible for the daily execution of operational goals and objectives.
• Providing support and motivation to all cage positions.
• Ensure proper implementation of established procedures and controls for effective and secure cash flow.
• Assist in the execution of the Cash Cage associates entry to exit process for the department (recruitment, hiring, evaluations, etc…)
• Support and communicate between all applicable departments associated with the Casino gaming floor.
• Responsible for the daily execution of operational goals and objectives providing input on ways to grow the business.
• Provide feedback on departmental/resort events and initiatives from a guest perspective.
• Participate and assist in the implementation of action plans resulting from business plans, associate surveys, guest surveys, consultant feedback etc.
• Monitoring quality in areas of the operation and continually looking for efficiencies within these areas (Count Room and Slot Cage)
• Participate in meetings internal and external to our operation to gain consistency in communication and improve the overall guest experience within the resort
• Ensuring that our operational goals are being met and our business philosophy is being incorporated
• Being key performers in the area of customer retention and recovery process (resolution of guest incidents, complaints or concerns).
• Ensure proper staff coverage to support the day-to-day operation of the Slot Cash Cages and Count Room.
• Actively participates in the Scoring and Coaching of assigned programs.
• Maintain a AGLC gaming workers license.
• Uphold a team work appearance offering assistance where available or when requested.
• Ability to work under stress obtaining organizational skills in time management.
• Establishing procedures and controls for effective and secure cash flow (i.e., float assignment; cash out reconciliation, etc…)
• Maintaining Associate files.
• Inventory control.
• Assure casino assets are protected and promotes a positive team and customer service philosophy.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Any other duties required