Assistant-Case Management

at  Ascension

DETAILS

• Department: Inpatient
• Schedule: Monday-Friday 8:00AM- 4:30PM. Weekend overtime available
• Hospital: Ascension St. Agnes
• Location: Baltimore, MD
• Salary: $17.31-$25.09
  Actual compensation offered will vary based on factors including applicable licenses, certifications, education, experience, location, qualifications and comparison with associates in similar roles.
  College degree preferred, but not required.
  Seeking candidate with strong customer service experience, computer savvy, self-starter, resourceful, independent worker, goal oriented.
  Role will support patient discharge activity to include, direct assistance of Care Manager, discharge appointment setting, and working with patients to ensure satisfactory discharge.
  Direct patient interaction required.

REQUIREMENTS

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Provide various services supporting case management process.

• Obtain and record authorizations for ancillary services and denial reporting.
• Facilitate, identify and document all referrals, along with patient choice, to appropriate facilities or agencies.
• Expedite discharges by transmitting appropriate documentation to providers for acceptance of patient.
• Document all interactions with payers and communicate status with appropriate staff.
• Communicate status with case management staff and arrange for patient transfer.
• Function as a key point of contact between case management staff, admissions and payers.