Assistant Catering and Events Operations Manager

at  Imperial College London

JOB SUMMARY

The Catering and Events Department of the Property Division at Imperial College London operates various cafés, restaurants, bars and events located within the South Kensington, Hammersmith, White City and North Acton Campuses. The department aims to provide affordable and high-quality food and services for the Imperial community - https://www.imperial.ac.uk/events-and-hospitality/catering/.
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We are looking for a talented individual to support the Catering and Events Operations Manager to ensure excellent day-to-day operational practice and provide effective line management in our brand-new bar and restaurant at the White City campus.
In this role you would be managing the Catering and Bar Operations in accordance with health and hygiene legislation, and Imperial/departmental procedures and ensuring the customer experience of Catering services is provided in an effective and efficient manner.
The post holder is also responsible for making sure that the Catering and Events Teams remain aligned to the Imperial Values and Behaviours framework and competent in safe working practices, in accordance with departmental procedures. You will also be responsible to oversee those direct reports comply with Imperial policies, health and hygiene legislation in all catering operations.
The ideal person will have worked in a multi-site catering operation as a general manager or assistant manager and possess excellent people management skills. Customer service skills are essential, and you should have a good understanding of food hygiene, and licencing legislation. Please note that the post is offered on a 5/7 day contract and will require flexibility with regard to working hours, including working evenings and weekends and working across all outlets across all Imperial Campuses, to meet business needs.
This is an excellent opportunity for a candidate who wishes to progress to a Catering Operations role.

ESSENTIAL REQUIREMENTS

• Previous experience of managing a team, with proven ability to train, develop, motivate and lead team members
• Previous experience in a fast paced bar/restaurant environment
• Advanced Food Hygiene Certificate
• Personal Licence Holder
• Sound numerical skills, in order to plan and analyse financial data and interpret budgetary information to ensure compliance with financial constraints
• Passion for delivering high quality customer service at all times
• Excellent communications skills, both written and verbal, to present and deliver information in an appropriate manner
• Ability to use own initiative and prioritise activities, to deal with problems which may hinder the delivery of an effective service
• Excellent organisational and time management skills, to deliver an efficient and effective service
• Good IT skills in order to operate a computerised stock ordering system (ideally experience of Procure Wizard)

AVAILABLE DOCUMENTS

Attached documents are available under links. Clicking a document link will initialize its download.

• Download: JDAssistant Catering And Events Operations Manager3a_May 24.Pdf

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don’t hesitate to email us at support.jobs@imperial.ac.uk. We’re here to help.

Key responsibilities include:

• To manage and motivate team members, creating and reviewing individual performance/training frameworks and annual staff appraisals in accordance with departmental goals and personal development needs
• To ensure stock control / taking is conducted monthly in each area in accordance with the Campus Services Financial guidelines
• To support the Supervisors to ensure staff resources are used efficiently and in line with set financial parameters
• To support the Supervisors to identify and implement changes in customer service and product offers to maximise revenue
• To monitor and support the requirement for the outlet teams to conduct all their working practices in accordance with the Food Hygiene, Health and Safety legislation, the Colleges financial regulations and fire procedures and the Catering and Events department policies