ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATION REQUIREMENTS:

Written, spoken and reading proficiency in the English language.
Hotel experience preferred.
Computer knowledge.
Leadership skills.
High analytical and organizational skills.

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ABOUT THE ROLE:

At Four Seasons Peninsula Papagayo, Costa Rica , the Assistant Chief Concierge plays a crucial role in supporting the Chief Concierge to ensure exceptional guest service and smooth operation of the Concierge Desk. This position is essential for managing guest interactions, overseeing concierge staff, and maintaining up-to-date information on local attractions to enhance the overall guest experience.

WHAT YOU WILL DO:

• Provide high-level hospitality and professionalism in all guest interactions, handling special requests, inquiries, and complaints with efficiency.
• Assist the Chief Concierge in managing daily Concierge Desk operations, ensuring all guest requests are addressed promptly and accurately.
• Supervise and mentor Concierge Desk staff, including conducting performance evaluations and managing schedules.
• Process incoming and outgoing packages, messages, and mail accurately and in a timely manner.
• Maintain current and accurate information on local restaurants, attractions, and events, and build relationships with local vendors to facilitate guest reservations and ticketing.
• Ensure compliance with Four Seasons’ policies and procedures, including Category One and Category Two Work Rules and Standards of Conduct.
• Support the storage and retrieval of guest luggage and packages as needed.
• Utilize various software programs to manage guest arrangements and ensure correct billing.