Assistant Cleaning Manager

at  Robinson Services

ABOUT US

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities’

THE ROLE:

NOONAN is seeking to hire Cleaning Assistant Manager. This role is based on site with our prestigious and well-known client. You will be responsible for assisting in the management of the cleaning operations with a team of 50+ colleagues to ensure KPI and SLA are met daily.

Key deliverables are:

• Client engagement at all levels
• People management and service manager support
• Industrial cleaning
• H&S: Including COSHH and knowledge of BICS processes
• KPI and Standards

RESPONSIBILITIES:

• Responsible for the running of cleaning operation of the site.
• Manage and maintain cleaning equipment to high standards.
• To produce daily reports
• Maintain, update and create COSHH documentation.
• Prioritise health and safety at all levels.
• Train, induct and supervise the work of cleaning operatives.
• Hand’s on assistant always prepared to help, guide and support operatives to achieve required service levels.
• Support and develop client relationships.
• Ensure the contract is operating to and exceeding the required specification and performance and is regularly audited in line with specification.
• Endorse new Company initiatives and ensure they are implemented on site.
• Due to the nature of the role weekend work could be required for which you will be notified in advance and paid accordingly.
• The Assistant Cleaning Manager will provide feedback to the Cleaning Team in relation to their performance and service levels. Diplomacy and negotiation skills are essential in carrying out this aspect of the role.

CORE DUTIES

• Assist Cleaning manager with management and development of cleaning operation.
• Work with and support our client’s Facilities Department and team members in the day-to-day service delivery.
• Conduct weekly ECAT site audits and follow up with corrective actions in timely manner.
• Communicate effectively with NOONAN team and sub-contractors daily.
• Ensure staff retention and motivation and develop team members.
• Assist Cleaning manager in the preparation and delivery of site reports.
• To be accountable for the development of employees by identifying training needs and utilising resources provided by the company to progress their skills and knowledge.
• To Assist selecting, recruiting and vetting employees in alignment with Company and Client policies, terms and conditions, and be accountable for their induction and ongoing training and development.
• To ensure compliance with all company’s HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or HR.
• To actively encourage and promote team spirit and development.
• To recognize the potential for growth within the contract and for new business and communicate these to your line manager.
• Assist Cleaning Manager of payroll duties and ensure that all relative documentation is prepared in line with appropriate deadlines and budget controls.
• To ensure that all additional project work is commenced, progressed and concluded to the satisfaction of the client.
• To ensure that all necessary resources, materials and machines are available and on site and maintained to contract specification.
• Assist managing all relevant services (sub-contractors) on site.
• To be accountable and to respond to all relevant corrective actions or help desk issues appropriately within the designated time scales and complete all necessary documentation.
• Assist managing the company site pack/ staff files to ensure they contain all the relevant and up to date company documentation.
• To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.
• To attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement and health & safety.
• Provide daily and monthly report of site activities.
• Endorse new Company initiatives and ensure they are implemented on site.
• Due to the nature of the role, extra hours and weekend work will be required for which you will be notified in advance and paid accordingly.
• Inspect the facilities regularly to ensure a high standard of work is maintained.
• Take a hands-on approach to cleaning throughout the site.
• Handle complaints, accidents and incidents, ensuring appropriate resolution.