Assistant Community Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant Community Manager, you will provide support to the General Manager which includes assisting homeowners and other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

SKILLS AND QUALIFICATIONS:

• Strong interpersonal and communication skills, with the ability to build positive relationships with residents and vendors.
• Excellent problem-solving and conflict-resolution abilities.
• Proactive mindset, able to identify and address issues before they escalate.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational and time management skills.
• Able to prioritize and adapt to changing demands.

EDUCATION AND EXPERIENCE:

• 2+ Years of customer service experience required.
• High School diploma or equivalent preferred.
• NRED Community Association Manager License required.
  Work Location:

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Assist the Community Manager in addressing resident inquiries, resolving issues, and maintaining positive relationships.
• Collaborate with the community manager and board of directors to manage the community’s business affairs.
• Ensure compliance with governing documents, policies, and applicable laws.
• Coordinate and supervise community maintenance activities, including inspections, repair requests, and preventative maintenance.
• Assist in managing vendor contracts and services, ensuring compliance and quality of work.
• Support the preparation and management of the community’s annual budget, financial statements, and reporting to the Board.
• Participate in planning, organizing, and facilitating Board meetings and annual membership meetings.
• Contribute to fostering a sense of community and enhancing resident satisfaction through social events, programs, and activities.
• Maintain accurate records, documentation, and community-related data.
• Stay updated on industry trends, best practices, and legal requirements related to community management.
• Assist with establishing and maintaining and building a calendar indicating all community & association activity.