Assistant Community Manager - Foresthill Highlands

at  Arden Property Group Inc

The Assistant Community Manager plays an integral role in the operations of the multifamily community. The Assistant Community Manager is tasked with providing a range of accounting, administrative, managerial, and leasing oriented tasks to achieve occupancy and resident retention goals at our 55+ active living communities.

Essential Duties: (Other duties may be assigned)

• Ensures compliance with all Federal, state, and local regulations.
• Researches and secures contract labor proposals for community non-recurring or recurring projects.
• Mediates and investigates resident and team member disputes.
• Assists in recruiting, retaining, and training all on-site team members.
• Provides internal, cross functional administrative support.
• Processes and codes invoices, initiates purchasing, tracks financial data, and ensures budget compliance.
• Responsible for timely processing of move outs and deposit accounting statements.
• Collects, processes, and ensures timely rent payments – Initiating and/or participating in eviction procedures where necessary.
• Inspects common areas, apartments, and townhomes frequently with emphasis on prior to move-in to ensure ready conditions.
• Stays up to date on competition, and competitor performance.
• Uses property management software (Yardi CRM) to track availability, record activity related to leasing, showings, contacts.
• Responds quickly with stellar customer service to prospective residents, and existing residents alike.
• Ensures the community is “show ready” and maintaining stellar curb appeal daily by inspecting grounds, vacant units, tour paths, and amenity areas.
• Enters service requests, assists with portal setup, or other resident concerns as necessary.
• Assists the marketing department in driving qualified traffic to the community.
• Conducts tours of the community, greets, and qualifies prospective residents in accordance with Fair Housing regulation.
• Processes or assists in processing credit and criminal background checks, prepares the lease documents, move in packets, completes move in and lease signing appointments with new residents and ensures an exceptional move in experience.
• Assist in preparing weekly, bi-weekly, monthly reporting related to financial status, traffic, leasing activities, and closing.
• Manage day-to-day office duties/be present on-site to ensure accessibility during office hours.
• Participates in marketing outreach activities, hosts trade show tables, or networking events where applicable.
• Completes or ensures completion of monthly, daily, weekly website and ILS audits for the community to ensure stellar digital curb appeal.
• Oversees the monthly community newsletter creation and distribution.
• Assists in scheduling, coordination, and hosting of resident and prospective resident events.
• Acts as community leader in the absence of the community leader.

Please note: This list is not intended to be all-inclusive, other job duties may apply.

SKILLS & QUALIFICATIONS:

• High school diploma/GED, required.
• A valid driver’s license is required.
• Prior on-site experience in the multifamily or hospitality industry is required.
• Proficient in Microsoft programs suite, and general computer use
• Experience with Yardi a plus, but not required.
• Understanding of vacancy procedure, preferred
  Please Note: Where we call “Home” is a guarded space for all of us. For the benefit of our residents, co-workers, and the communities in which we serve, all applicants are required to pass a post-offer criminal background check prior to joining the team.

• Ensures compliance with all Federal, state, and local regulations.
• Researches and secures contract labor proposals for community non-recurring or recurring projects.
• Mediates and investigates resident and team member disputes.
• Assists in recruiting, retaining, and training all on-site team members.
• Provides internal, cross functional administrative support.
• Processes and codes invoices, initiates purchasing, tracks financial data, and ensures budget compliance.
• Responsible for timely processing of move outs and deposit accounting statements.
• Collects, processes, and ensures timely rent payments – Initiating and/or participating in eviction procedures where necessary.
• Inspects common areas, apartments, and townhomes frequently with emphasis on prior to move-in to ensure ready conditions.
• Stays up to date on competition, and competitor performance.
• Uses property management software (Yardi CRM) to track availability, record activity related to leasing, showings, contacts.
• Responds quickly with stellar customer service to prospective residents, and existing residents alike.
• Ensures the community is “show ready” and maintaining stellar curb appeal daily by inspecting grounds, vacant units, tour paths, and amenity areas.
• Enters service requests, assists with portal setup, or other resident concerns as necessary.
• Assists the marketing department in driving qualified traffic to the community.
• Conducts tours of the community, greets, and qualifies prospective residents in accordance with Fair Housing regulation.
• Processes or assists in processing credit and criminal background checks, prepares the lease documents, move in packets, completes move in and lease signing appointments with new residents and ensures an exceptional move in experience.
• Assist in preparing weekly, bi-weekly, monthly reporting related to financial status, traffic, leasing activities, and closing.
• Manage day-to-day office duties/be present on-site to ensure accessibility during office hours.
• Participates in marketing outreach activities, hosts trade show tables, or networking events where applicable.
• Completes or ensures completion of monthly, daily, weekly website and ILS audits for the community to ensure stellar digital curb appeal.
• Oversees the monthly community newsletter creation and distribution.
• Assists in scheduling, coordination, and hosting of resident and prospective resident events.
• Acts as community leader in the absence of the community leader